Line Haul Specialist (Middle Mile 運輸規劃專員)
Summary
Middle Mile transportation planning specialist responsible for network planning and management, establishing KPIs, forecasting transport capacity, analyzing fleet/driver performance, and supporting logistics network optimization. Works with operations, supply chain, and planning teams using data analysis tools like Excel and Google Sheets to improve efficiency and cost structure.
公司介紹
Coupang 致力於重新定義購物體驗，從顧客開啟 Coupang App 的那一刻起，到商品送達家門口的每一個環節，都提供超越期待的服務體驗。
目前在台灣，我們提供：
- 火箭速配（Rocket Delivery）：以實惠價格提供豐富商品的隔日到貨服務
- 火箭海外（Rocket Oversea）：提供來自韓國、美國及其他國家數百萬件熱銷商品的國際免運配送服務
我們正在尋找優秀人才加入 Coupang 台灣團隊，一同推動業務快速成長與市場拓展。這是一個難得的機會，讓您參與打造讓顧客感嘆「如果沒有 Coupang，我該怎麼生活？」的創新購物體驗。
職務概述（Role Overview）
此職位負責管理 Coupang 物流網路中的 Middle Mile（中程運輸）營運作業，確保整體運輸網路維持穩定運作並達成成本效益最佳化。
工作內容涵蓋即時營運監控、KPI 與 LOS（服務水準，Level of Service）管理，以及與跨部門團隊和運輸合作夥伴密切協作，以支持穩定的運輸產能及業務成長需求。
工作內容（Job Description）
1. 工作職責（What You Will Do）
a. 營運績效管理
- 管理 Coupang 各物流中心之間 Middle Mile 運輸路線的關鍵營運指標（KPI）。
- 持續監控運輸服務品質與營運績效，確保達成目標。
b. 運輸監控與營運管理
- 透過派車系統（Dispatch System）監控貨車發車、到車及運輸狀況。
- 運用營運數據分析，確保運輸作業穩定並提升成本效益。
- 即時掌握運輸異常狀況，確保物流網路順暢運行。
c. 問題處理與跨部門協調
- 主動發現並追蹤營運異常問題，例如：
- 車輛延誤到站
- 系統資料缺失
- 運輸異常事件
- 及時將問題升級（Escalate）至相關團隊並協助追蹤改善進度。
基本資格條件（Basic Qualifications）
- 願意配合日班及夜班輪班工作。
- 具 3 至 5 年運輸、物流或相關產業工作經驗。
- 熟悉 Microsoft Excel 操作，包括：
- 資料輸入與整理
- 基本公式運用
- 大學以上學歷。
加分條件（Preferred Qualifications）
- 具物流或運輸營運管理相關經驗（具 Team Leader / 基層主管經驗者尤佳）。
- 具備使用以下系統或工具的經驗：
- 營運監控 Dashboard
- 車輛追蹤系統（Vehicle Tracking System）
- 運輸管理系統（Transportation Management System, TMS）
- 具備於高時效、高變動營運環境工作的經驗。
- 具備基本英文閱讀及口語溝通能力。
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
- LinkedIn Profile optional
- Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent. choose one
- 1. What is your nationality? choose one
- 1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/). choose one
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied. choose one
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fitment for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process. choose one
- 4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent. choose one
- 5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues. choose one
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group; choose one
- - Name of Relative(s) / 親屬姓名: optional
- - Relationship / 關係: optional
- - Working Org / Team / 任職組織/團隊: optional
- You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com]. choose one
- Document Policy choose one