Linux Operations Support Analyst (L1.5)

Job Responsibilities

Bridging Tier 1 helpdesk and Tier 2 engineering, you will monitor Linux environments, oversee batch jobs, troubleshoot shell scripts, and manage operational alerts and documentation to ensure system stability.

Key Responsibilities

• Linux Operations: Manage CLI daily checks, permissions, process monitoring and log analysis

• Batch Monitoring: Oversee cron schedules and batch workflows; investigate failures, trace basic Bash scripts, and execute restarts.

• Incident Triage: Monitor dashboard alerts (Zabbix, Nagios, Datadog), perform initial root-cause analysis, and execute SOPs.

• Escalations & Documentation: Log tickets (Jira, ServiceNow), maintain KB runbooks, and escalate unresolved issues with context to Tier 2/3.

Job Qualifications

Must Have Skill/s:

• Experience: 1-3 years in IT Support, Operations, or NOC with strong Linux exposure.

• Technical Skills: Command-line Linux (RHEL, CentOS, Ubuntu), basic Bash scripting, cron/batch monitoring, and log troubleshooting.

• Soft Skills: Strong analytical abilities, clear written/verbal communication for shift handoffs, and prioritization skills.

Good to Have Skill/s:

• Certifications: LPIC-1 or RHCSA.

• Tools: Enterprise job schedulers or Git.