Linux Software Support Engineer

Linux IT Software Support Engineer

Job Duties

Work on customer sites within semiconductor cleanroom environments.
Provide software support for Semiconductor customers in Taiwan region.
Troubleshoot software issues and prepare technical reports for customers.
Set up and maintain lithography tools and related supporting software.
Learn and apply fundamental knowledge of lithography tools and operations.
Prepare software release notes and customer-facing documentation in English.
Provide support during weekends, public holidays, or nighttime when required (infrequent but possible).
Travel overseas for training\business, mainly within Southeast Asia, Japan.
Collaborate closely with on-site engineers and overseas software engineers.
Communicate directly with customers and deliver clear technical reports.
Escalate software issues to engineering team when necessary.
Plan and conduct software training or knowledge-sharing sessions for engineers and team members.
Act as a bridge between engineering team and local engineers for software-related issues.

Required Skills and Experience

Experience in software support for semiconductor manufacturing equipment.
Proficiency in the Japanese language (reading, writing, and speaking); Japanese fluency as to
Basic knowledge and hands-on experience with Linux OS commands and operations.
Experience with online specifications, including requirement clarification and specification negotiation with customers, is preferred.