Listing Squad Captain

Listing Squad Captain

It’s a great time to join COMC – Millions of Cards. Endless Joy.

Our industry is thriving, and at COMC we’re building a team that’s passionate about using cutting-edge technology to enhance the joy of collecting sports trading cards while expanding into new categories. We’re committed to delighting our customers—collectors, consigners, and enthusiasts alike—by delivering innovative, engaging, and enjoyable experiences at scale.

Location: Algona, WA (On-site)

Job Type: Full-Time

Schedule: Monday – Friday, 6:00 am – 2:30 pm

Reports To: Customer Ingestion Manager

Travel Required: None

Compensation: $23.80-25.60 per hour, paid bi-weekly

Summary

COMC has an exciting opportunity for a Listing Squad Captain to join our team in Algona, WA. The Squad Captain oversees the day-to-day processes of their squad, ensuring that work is completed accurately and efficiently. As a role model to squad members, the ideal Squad Captain will lead reliably and ethically, maintain a positive and contagious attitude, and uphold the values and standards set by the company.

The ideal candidate is collaborative, adaptable, and highly organized, with strong interpersonal communication, conflict resolution, and motivational skills. They are discreet, tactful, and proactive in building and maintaining effective working relationships across teams. They thrive in a demanding, fast-paced, and evolving environment and can communicate effectively at all levels of the organization while supporting operational goals and continuous improvement initiatives.

Responsibilities/Duties

• Uphold COMC values, quality standards, and exemplify C.A.R.D. culture.
• Be a willing and collaborative partner in supporting all areas of the organization.
• Maintain a high level of confidentiality.
• Perform other duties as assigned.
• Continue to handle the responsibilities outlined in the Listing Generalist or Listing Specialist role, as applicable.
• Gain experience in, and provide redundancy for, the following areas:

Production

• Understand and execute departmental priorities and SLAs, ensuring goals are consistently met while proactively communicating risks or obstacles to leadership.
• Consistently meet agreed-upon deadlines for weekly and monthly reporting.
• Create, maintain, evaluate, and improve squad metrics and standards, recognizing the need for ongoing process evolution and operational efficiency.
• Coach team members on proper card handling techniques and production expectations to support quality and productivity goals.
• Explore opportunities for innovation and collaborate with leadership on process improvements that align with COMC values and operational objectives.
• Resolve issues reported by squad members in a timely, professional, and effective manner.
• Support the implementation of new or updated policies, procedures, and operational processes.
• Ensure all inventory and cards are handled and processed securely and accurately.

Squad Management

• Build and maintain a cohesive, engaged, and collaborative squad culture.
• Communicate effectively and professionally with squad members, peers, and leadership.
• Invest in squad development to support engagement, morale, and long-term success.
• Prepare for and facilitate daily huddles and team communications.
• Conduct regular one-on-ones and provide timely, constructive, and positive feedback.
• Partner with leadership to identify and support professional development opportunities for squad members.
• Address performance and disciplinary matters professionally, consistently, and in a timely manner.
• Review and approve timesheets accurately and on schedule.
• Support training, retraining, and onboarding initiatives for squad members.

Leadership

• Assist with interviewing, hiring, onboarding, and training activities as needed.
• Provide support to other squads, Squad Captains, and leadership teams as business needs require.
• Be available to work extended, alternate, or weekend hours when operational needs arise.