Livestream Commerce Assistant

Company Overview

Quvo is a science-driven incubator specializing in beauty and wellness consumer brands. It operates an integrated R&D lab with global partnerships and a certified production facility in Singapore for skincare and ingestible supplements.

Role Summary

This role supports all stages of our live selling operations — from pre-show preparation and in-stream platform management to post-stream fulfilment coordination. Beyond livestreams, the role extends to product listing management, community engagement, and performance-oriented marketing across our social and commerce channels.

Key Responsibilities

1. Pre-Livestream Coordination & Setup

• Prepare session run-sheets including product sequence, pricing, flash deals, and bundle mechanics

• Coordinate product samples, props, and visual aids required for each session

• Set up platform back-end: create or activate product links, configure coupons and vouchers, and confirm stock availability

• Brief the host on key talking points, product USPs, and promotional mechanics prior to each session

• Conduct pre-go-live technical checks (audio, video, lighting, connectivity, and platform dashboard)

• Liaise with logistics and warehouse teams to ensure fulfilment readiness ahead of each session

2. Livestream Platform Management (In-Stream)

• Monitor the platform dashboard in real time during livestreams across TikTok Shop, Shopee, and other platforms

• Pin and swap product cards, activate coupons, and trigger flash deals at the correct moments

• Track live order volume, inventory levels, and revenue metrics and relay updates to the host

• Moderate the comment section — respond to product queries, filter spam, and surface quality questions for the host to address on-stream

• Manage viewer engagement mechanics: polls, giveaways, lucky draws, and countdown timers

• Flag and troubleshoot technical issues immediately during live sessions

3. Post-Livestream Coordination & Support

• Compile post-session performance reports: total sales, units sold, peak viewer count, conversion rate, and top-performing SKUs

• Export and archive stream VODs, screenshots, and product clips for content repurposing

• Follow up on unfulfilled or flagged orders; coordinate with logistics on out-of-stock and backorder situations

• Collate customer feedback and complaints from the comment section and route to relevant teams

• Maintain a session log and contribute insights to the continuous improvement of future streams

4. Product Listing Creation & Optimisation

• Create and maintain product listings across TikTok Shop, Shopee, and other commerce platforms

• Write engaging product titles, descriptions, and bullet points that are search-optimised and conversion-focused

• Upload and organise product images, A+ content, and video assets per platform specifications

• Monitor listing performance and iterate on copy, imagery, and keywords to improve ranking and conversion

• Ensure all listings remain accurate and current with respect to pricing, promotions, and stock status

5. Community Management

• Manage and moderate comments, DMs, and reviews across TikTok, Instagram, Shopee, and other brand channels

• Respond promptly to customer enquiries in both English and Mandarin, maintaining a warm, knowledgeable, and on-brand tone

• Identify and escalate negative feedback, product complaints, or sensitive issues to the relevant team member

• Nurture returning customers and brand advocates through personalised engagement

• Track and report on community sentiment and frequently asked questions

6. Community Marketing

• Assist with the planning and execution of community-driven campaigns: giveaways, loyalty rewards, referral programmes, and seasonal activations

• Coordinate with KOLs, micro-influencers, and brand ambassadors for product seeding, content collaboration, and UGC campaigns

• Draft bilingual marketing copy for social posts, community announcements, and in-app push messages

• Support the team in preparing influencer briefs, collaboration decks, and campaign trackers

• Monitor competitor livestream activity and community trends and share timely insights with the team

7. Other Duties

• Support administrative tasks related to commerce operations (invoicing, order management, shipping coordination)

• Assist in the preparation of content for platforms such as Xiaohongshu and WeChat as required

• Contribute to ad-hoc projects as directed by the team

Who We Are Looking For

Essential Requirements

• Bilingual in English and Mandarin (written and spoken) — you must be comfortable drafting professional copy and engaging customers fluently in both languages

• Prior experience in livestream commerce, e-commerce operations, or social media management (minimum 1 year preferred)

• Hands-on familiarity with at least one major livestream or e-commerce platform (TikTok Shop, Shopee, Lazada, or equivalent)

• Strong multitasking ability and composure under the fast-paced, time-sensitive conditions of a live session

• Excellent written communication skills — able to produce clear, engaging, and on-brand copy quickly

• Meticulous attention to detail, especially for numbers, product information, and platform configurations

• Willingness to work flexible hours, including evening and weekend livestream sessions

Nice to Have

• Experience with beauty, wellness, skincare, or health supplement brands

• Familiarity with KOL and influencer marketing workflows

• Basic graphic design skills (Canva, Adobe Express, or similar)

• Understanding of e-commerce SEO and listing optimisation best practices

• Experience with Chinese-language platforms: Xiaohongshu, WeChat

The Right Attitude

• Team player who takes initiative and owns their area of responsibility

• Proactive communicator who surfaces problems early and proposes solutions

• Genuine interest in wellness, longevity, or beauty — you will be representing brands built on science and substance

• Calm, adaptable, and solutions-focused when things do not go to plan during a live session

Working Hours

We operate a flexible schedule that reflects the demands of live commerce:

Non-Livestream Days: Standard office hours, Monday to Friday (9:00 am – 6:00 pm)

Livestream Days: Adjusted schedule to cover evening / night sessions, which typically run from 8:00 pm to 11:00 pm or later depending on platform and market timezone

Schedule Notice: Livestream dates are shared at least one week in advance

We respect work-life boundaries and ensure that extended livestream days are reflected in compensatory arrangements.

What We Offer

• A front-row seat at the convergence of science, beauty, and live commerce — across multiple markets

• Direct mentorship from a founder-CPO with over 20 years of experience in longevity science and consumer biotech

• Exposure to multi-brand, multi-market commerce operations spanning Southeast Asia, Greater China, and Europe

• A collaborative team culture that values initiative, creativity, and continuous learning

• Competitive compensation with performance-linked incentives tied to livestream results

• Product allowances across the brand portfolio