LMS Application Support Specialist
Salary: RM 4,000 – RM 5,500 per month
About the role
The LMS Support Specialist is responsible for providing day-to-day operational and technical support for the Learning Management System (LMS), ensuring the platform is properly maintained and available to support training and learning activities. The role will work closely with Trainers, L&D/HR teams, internal stakeholders, and LMS vendors to manage system administration, resolve platform-related issues, support training activities, and ensure a smooth user experience.
Key responsibilities
Perform day-to-day administration and maintenance of the LMS platform
Manage LMS settings, configurations, user access, roles, permissions, and other administrative functions
Assist TD team & Project Trainer in any error related to create and maintain training courses, learning paths, learning plans, assessments, enrolment settings, and other LMS components
Support trainers in setting up and maintaining training content, courses, and learning activities
Provide first-level support and guidance to Trainers and L&D users on LMS functionality and administration
Troubleshoot user issues and provide timely solutions or workarounds
Prepare and maintain comprehensive user guides, FAQs, and troubleshooting references
Act as the main point of contact for LMS-related technical issues requiring vendor support
Investigate and troubleshoot issues before escalating them to the LMS vendor
Raise and monitor vendor support tickets, ensuring issues are followed up within the agreed SLA
About you
Bachelor's Degree/Diploma in Information Technology, Computer Science, Human Resources, Learning & Development, Business Administration, or a related field
3-5 years of relevant experience in LMS administration, LMS support, Learning Technology, or a similar role
Hands-on experience in managing and maintaining an LMS platform
Experience supporting Trainers, L&D teams, or end users in an LMS environment
Experience in vendor coordination, issue escalation, and system troubleshooting
Experience in LMS configuration, user management, course administration, reporting, and system testing
Strong understanding of LMS administration and configuration
Good troubleshooting and problem-solving skills
Experience with UAT, system testing, and defect management
Good knowledge of Microsoft Office, particularly Excel, for reporting and data management