Loading Dock Attendant

*Expected hiring date is 9/1 for Bal Harbour Shops expansion.

About Us

Whitman Family Development is a family-owned real estate company specializing in high-end retail, management, and leasing. The company owns and operates Bal Harbour Shops, a historic luxury shopping destination. Bal Harbour Shops is a global leader in the industry and is best known for its curated retail, as well as the emotional connection to its tenants and customers. For more information on Bal Harbour Shops, please visit https://www.balharbourshops.com/.

Position Summary

The Loading Dock Attendant manages and maintains the loading dock and associated activities at Bal Harbour Shops. This role involves ensuring the smooth operation of the loading dock, providing excellent customer service to anyone who comes into contact with the loading dock, and ensuring compliance with all applicable rules and regulations.

Responsibilities

• Oversees daily operations of staging and delivery activities to support timely, damage-free unloading of shipments.
• Directs traffic to ensure only authorized vehicles enter the loading dock and are assigned to appropriate loading areas.
• Provides individuals who enter the loading dock with friendly and professional customer service, addressing their loading dock-related inquiries and concerns or offer guidance on finding parking or otherwise redirecting them appropriately.
• Handle customer complaints or issues promptly and escalate complex problems to the appropriate personnel.
• Maintain a safe and secure loading dock environment by monitoring the premises regularly.
• Report any suspicious activities or security breaches to the appropriate authorities.
• Ensure compliance with safety regulations and procedures, such as fire lane restrictions and emergency access points.
• Monitor the loading dock’s condition, reporting any damages, maintenance needs, or hazards to the appropriate department.
• Coordinate with maintenance staff to ensure repairs or cleaning tasks are carried out promptly.
• Perform minor maintenance tasks, such as clearing debris from walkways.
• Collaborate with security personnel or law enforcement agencies during emergencies or evacuations.
• Coordinate with relevant departments or personnel to address repeated or unauthorized parking violations.
• Verifies and/or completes required documentation and reports.
• Complies with all applicable laws and regulations as well as company policies and procedures.