Loan Officer Assistant

MAJOR Responsibilities:

Loan Application & Pre-Approval Management

• Review loan applications for accuracy and completeness, including the Loan Story. Complete or assist with loan applications when directed by the Loan Officer.
• Proactively follow up with prospective borrowers, new pre-approvals, and existing pre-approval files.
• Backfill pre-approved files with documentation anticipated for processing and underwriting.
• Request and obtain additional borrower documentation through nCino and other communication channels.
• Review and analyze borrower income documentation by calculating income or utilizing available resources to accurately determine qualifying income, including variable, declining, self-employed, rental, and other complex income types in accordance with AUS findings and applicable investor guidelines.

Loan File Management

• Maintain complete, accurate, and well-organized loan files within Encompass and other company systems.
• Rename and organize documents within the eFolder to company standards.
• Maintain detailed and accurate loan notes within Encompass and CRM.
• Manage loan-related tasks and workflow within CRM and other internal systems.
• Maintain accurate and timely records throughout the loan process.

Compliance and Documentation

• Perform required RESPA and regulatory compliance tasks, including reviewing loan documentation for completeness and accuracy.
• Review and verify loan data, including borrower residency, employment history, mortgage insurance, earnest money deposits, purchase contract information, and closing dates.
• Complete required FHA, VA, Conventional, and investor-specific documentation and compliance requirements.
• Review Loan Estimates, fee itemizations, and supporting documentation to ensure accuracy and compliance.
• Review, analyze, and accurately enter pertinent loan information from the real estate purchase contract into Encompass.
• Prepare and send initial disclosures in accordance with regulatory requirements and company timelines.

Client, Loan Officer & Referral Partner Communication

• Communicate with borrowers as directed or requested by the Loan Officer throughout the pre-processing and processing stages of the loan.
• Contact borrowers regarding initial disclosures and answer general questions regarding the disclosure package.
• Provide timely professional updates to borrowers, real estate agents, and referral partners as directed or requested by the Loan Officer.
• Support Loan Officers with client and referral-partner communications as requested and deliver exceptional customer service.

Assist with Processing

• Order, schedule, monitor, and update appraisals as needed.
• Coordinate documentation and communication with title companies, insurance agents, and other third parties.
• Assist with processing support to ensure files are complete and progressing toward underwriting approval.

Closing Coordination

• Confirm borrowers have reviewed and electronically signed the Initial Closing Disclosure (ICD) within required timelines.
• Communicate final closing information to borrowers, including final cash-to-close figures, closing date, time, location, and cashier's check or wire instruction requirements.

Team Collaboration

• Work collaboratively with Loan Officers, Processors, Underwriters, Closers, and Operations team members to ensure loan files move efficiently through the mortgage process.
• Provide CRM marketing support as requested.
• Demonstrate urgency while managing multiple loan files, competing priorities, and time-sensitive deadlines.
• Identify file issues proactively and communicate concerns to the appropriate team members to minimize delays.