Loan Officer Service Consultant

Position Summary This position reports directly to the Director of Underwriting and works cross-functionally with Sales, Operations, and Finance. The Loan Officer is responsible for reviewing and assessing loan applications using structured guidelines and internal systems to evaluate risk and eligibility. This role requires strong analytical thinking, attention to detail, and the ability to make structured decisions based on data and policy. The ideal candidate is detail-oriented, highly organized, comfortable working in a fast-paced environment, and capable of applying logic and critical thinking to operational processes.

Key Responsibilities

Application Review:

Review loan applications, credit reports, and supporting documentation to assess completeness and alignment with internal guidelines.

Analytical Assessment:

Evaluate financial and non-financial data using defined criteria, including payment-to-income (PTI) and loan-to-value (LTV) calculations. Decision Documentation: Apply company policies and document decisions clearly and accurately within internal systems.

Operational Compliance:

Ensure applications are processed in accordance with internal policies and regulatory requirements.

Cross-Functional Collaboration:

Work closely with internal teams to resolve missing information, clarify documentation, and maintain efficient workflow.

Process Discipline & Productivity:

Manage daily case volume while maintaining quality standards and turnaround time expectations.

Continuous Learning:

Participate in structured training programs to develop expertise in underwriting processes, risk evaluation, and internal systems.

Qualifications Language:

Fluent in English (written and verbal).

Technical Skills:

Proficient in Google Suite (Docs, Sheets, Gmail) or similar productivity tools.

Experience:

1–3 years of experience in an administrative, operations, or structured process-driven role.

Experience in a financial services environment is a plus but not required for all roles.

Skills & Competencies

● Strong analytical and logical thinking ability

● Comfort working with data and structured decision frameworks

● High attention to detail

● Ability to manage multiple tasks in a fast-paced environment

● Clear written and verbal communication skills

● Strong organizational skills and ability to follow defined processes

● Professional judgment and accountability