Loan Operations Analyst
Loan Operations Analyst
Department: Loan Operations
Location: BayCoast Place Corporate Office, Swansea MA
Position Summary
Under the general supervision of Loan Operations Management, the Loan Operations Analyst provides quality review and operational support across Commercial, Residential, and Consumer loan portfolios. This role focuses on reviewing loan modifications and complex servicing transactions, analyzing and interpreting loan documentation, and ensuring system updates accurately reflect approved loan terms. The Analyst also supports quality assurance initiatives, automated process oversight, exception and trend analysis, system testing, process improvement efforts, and serves as backup support for investor servicing and reporting activities.
Primary Responsibilities
- Review loan modifications, extensions, renewals, payment changes, rate changes, construction-to-permanent conversions, and other loan amendments.
- Analyze loan documents, approvals, modification agreements, servicing history, and system data.
- Perform quality assurance reviews of loan maintenance and complex servicing transactions.
- Research discrepancies and exceptions and coordinate corrective action.
- Monitor automated routines and processes to ensure operational accuracy.
- Review exception reporting and identify trends and improvement opportunities.
- Participate in testing and validation of system enhancements and automation solutions.
- Support MERS-related controls, reconciliations, and audit activities.
- Provide backup support for investor servicing and reporting functions.
- Collaborate with internal departments to resolve servicing issues.
- Assist in developing procedures, controls, job aids, and training materials.
- Support process improvement initiatives and special projects.
- Ensure compliance with regulations, policies, and investor requirements.
- Perform additional duties as assigned.
Qualifications
Experience
- 3-5 years of experience in lending, loan servicing, loan operations, credit administration, compliance, or a related banking function.
- Experience reviewing and interpreting loan documentation and servicing requirements preferred.
- Experience with quality assurance, investor servicing, systems testing, automation, or process improvement is a plus.
Knowledge & Skills
- Strong understanding of loan servicing practices and documentation.
- Strong analytical and problem-solving skills.
- High attention to detail and commitment to accuracy.
- Proficiency with Microsoft Office Suite.
- Experience with COCC Insight and Salesforce preferred.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
Physical Requirements
- Prolonged sitting and computer use.
- Ability to communicate effectively in person and virtually.
- Ability to lift up to 20 pounds.
- Occasional evening, weekend, or travel requirements as needed.
Why Join Us?
We are committed to providing exceptional service and solutions for our community while fostering collaboration, continuous improvement, and professional growth.