Loan Operations Manager

SUMMARY

Responsible for the management, supervision and direction of all loan operations activities including loan processing, loan documentation, loan closing and loan insurance monitoring. Ensures adherence to applicable legal and regulatory guidelines, internal controls, policies and procedures. Performs other related duties as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages the day to day loan operations functions including loan processing, loan documentation, loan closing, loan servicing and loan insurance. Develops and maintains effective and efficient workflows; leads loan operations projects; and is the system administrator for loan operations’ core system updates and maintenance.
• Provides overall supervision of department employees and oversight of the loan operations workflow. Assigns duties; establishes performance standards; conducts performance management; conducts training; and determines staffing, training and development needs.
• Liaison between Jack Henry SilverLake Core and department employees as it pertains to issue resolution or research. Ensures adherence to Jack Henry SilverLake Core and bank operating policies and procedures.
• Works closely with Loan Closer, Loan Production and Credit departments’ managers to ensure an efficient and timely workflow and quality service delivery.
• Resolves escalated and/or complex requests and procedural issues.
• Monitors and oversees loan operations activities via daily and monthly review of activity and exception reports.
• Oversees the daily balancing of all loan general ledger (GL) accounts. Reviews and approves monthly department’s GL reconcilement and submits to Finance Department.
• Collaborates with the Bank’s Chief Compliance Officer to coordinate Loan Operations Department regulatory and audit examinations. Prepares and handles all phases of the department’s audits performed by state and federal bank regulatory examiners and internal auditors.
• Minimizes the bank's risk exposure by ensuring staff compliance with established policies and procedures, internal controls and legal and regulatory guidelines. Maintains and updates the department’s procedure manual. Keeps current on regulations and legislation that directly affect the bank and lending operations division.

EDUCATION AND EXPERIENCE

Bachelor's degree; five years of previous supervisory experience within a commercial loan operations environment; or equivalent combination of education and experience.

SKILLS AND COMPETENCIES

Solid understanding of commercial, real estate and consumer loan documentation, processing and closing procedures. Solid understanding of lending laws and regulations that affect the loan operations functions. Proven ability to communicate and motivate effectively through excellent leadership and interpersonal skills. PC proficient in Word, Excel and LaserPro.

Grove Bank & Trust is a drug-free workplace and an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected veteran status and will not be discriminated against on the basis of disability. If you need a reasonable accommodation at any stage of the application or interview process, please contact us at 305-808-3713