Loan Recovery Agent

Open 56d

∙Collaborate with Revenue Assurance Officer to Identify technical challenges with Remita

and deductions setup responsible for loan default

∙Collaborate with Revenue Assurance Officer to know customers account status with

Remita

∙To carry out action plans from monthly credit review of delinquent loans.

∙Recovery of delinquent loans after credit review.

∙Daily call to delinquent customers through phone calls, emails, or even in-person visits

to discuss repayment options.

∙Negotiate payment plans with debtors, considering their financial situation and aiming

to recover the maximum amount possible.

∙To follow with debtors who have gone missing or not reachable.

∙When necessary, liaise with legal unit to initiate legal proceedings to recover the debt.

∙Report recovery progress and rates weekly and monthly to the Risk department.

∙Other duties assigned by the Head of Risk.

∙Familiarity with Tele-recovery approach to loan recovery is an important requirement.

∙Experience working in Microfinance Bank and understanding of CBN stipulated portfolio

at risk ratio is a must have

∙Previous and proven usage of core banking solutions is essential for the role holder

∙The role require good knowledge of excel, PowerPoint, report writing, power BI and

other numeric tools

∙Excellent verbal and written communication and presentation skills is required

∙Candidate must possess the ability to work independently and part of a team, should be

a self-starter

∙Excellent analytical and problem-solving skills

∙Possession of minimum of 2 years post-secondary education

See also