Loan Servicing Manager - Vice President

Step into a pivotal leadership role in our Loans group where precision, pace, and partnership matter. You’ll drive operational excellence across core loan servicing activities while strengthening risk and control discipline. Join a team where your expertise elevates client outcomes and team performance

Job Summary

As a Loan Servicing Manager – Vice President within Loans, you oversee daily team execution to meet SLAs and operational priorities. You manage end-to-end servicing activities including deal closing, drawdowns, rollovers, repayments, pre-payments, funding, rate-fixings, fees, and external payments. You also strengthen controls, enable continuous improvement, and develop talent to sustain high-quality delivery.

Job Responsibilities

• Monitor daily workflow to ensure SLA adherence and escalate exceptions for timely resolution.
• Supervise end-to-end processes including deal closing, drawdowns, rollovers, repayments, and pre-payments.
• Ensure consistent delivery against quality and quantity SLAs through disciplined capacity and workflow management.
• Act as SME for complex queries and coordinate handoffs with onshore partners when required.
• Implement knowledge management through SOP governance, updates, and structured training.
• Drive compliance with process policies, guidelines, controls, and audit expectations.
• Motivate team members through coaching, feedback, and performance management routines.
• Identify root causes, evaluate options, and recommend solutions to resolve operational issues.
• Collaborate across stakeholders to align priorities, manage dependencies, and deliver outcomes.
• Assess training needs across process, product, and soft skills to improve effectiveness.
• Build operational resilience by maintaining trained backups for critical queues and peak volumes.

Required qualifications, capabilities and skills

• Hold a Bachelor’s degree with minimum 12 years of relevant loan servicing experience.
• Demonstrate hands-on experience supporting syndicated loans and/or back-office financial operations.
• Apply strong knowledge of cash/nostro matching and General Ledger reconciliation practices.
• Use SWIFT and remittance systems confidently for payment processing and investigations.
• Exhibit strong analytical, investigative, and problem-solving skills for issue resolution.
• Maintain a strong risk and control mindset across processes and escalations.
• Lead people, performance, and escalation management while driving delivery-focused projects.

Preferred qualifications, capabilities and skills

• Leverage working knowledge of loan servicing platforms such as Loan IQ.
• Influence stakeholders and lead structured conversations to align on priorities and decisions.
• Present succinct recommendations and issue summaries to senior management with clarity.
• Communicate effectively across functions to accelerate domain learning and execution.
• Apply strong judgment and analytical thinking to ambiguous, time-sensitive situations.
• Understand investment banking loan products and the servicing lifecycle end-to-end.
• Partner with product and operations teams to improve controls, efficiency, and client outcomes.