Loan Servicing Modification Specialist
Summary
Handles loan modifications for maturing commercial loans, negotiating terms with borrowers and investors while providing customer service and managing loan documentation.
RCN Capital - Elite Commercial Servicing is seeking a Loan Servicing Modification Specialist to join our Loan Servicing team. The Loan Servicing Modification Specialist will be responsible for facilitating modifications on maturing loans while providing courteous, knowledgeable and professional customer service to both internal and external clients.
The ideal candidate will possess excellent interpersonal, oral and written communication skills along with strong organizational and negotiation skills. The ability to perform accurate data input into a variety of software. Knowledge of loan files and documents. Ability to assume responsibility, display initiative, and exercise good judgment and make and act upon decisions with minimal supervision.
Responsibilities:
- Monitor loan specific information regarding loan maturities
- Negotiate terms with both investors and borrowers to initiate maturity extensions
- Respond timely to borrower phone and email inquiries
- Maintain an active loan pipeline
- Handle the collection of payments
- Document loan file regarding all communication and report on collection activity
- Other duties as assigned
Required Skills and Experience:
- 1-2 years of experience in Loan Servicing
- 1-2 years of experience using MS Office applications in a professional environment
- Thorough understanding of loan documents
- Strong analytical problem solving skills with a thorough knowledge of excel
- Excellent written and verbal communication skills
- Proficiency with MS Office applications
- Ability to multi-task in a fast paced environment
- Excellent reasoning and negotiation skills
- Ability to manage multiple priorities
- Work in a team environment while thinking independently
Education:
- High school diploma or equivalent required
- Associate's degree in Business, Finance, Real Estate, or related field preferred
- Experience will be considered in lieu of formal education
Work Schedule:
- Full time
- Monday-Friday, 9:00AM to 6:00PM
- First 90-days are onsite for training
- Hybrid schedule after - up to 3 days/week remote
We Offer:
- Growth-oriented work environment
- Training opportunities
- Casual dress policy
- Competitive benefits, including 401K
- Many more perks!