Loan Servicing Rep

SUMMARY:

Responsible for any and all entry level tasks related to the servicing of a loan to include adherence to all company policies, compliance with federal regulations and investor guidelines.

The salary for this role will be between $19 and $27 an hour. The specific salary offered will depend on several factors including but not limited to applicant’s skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.

ESSENTIAL DUTIES:

• Board Consumer/HELOC loans to the Core Banking system ensuring complete and accurate setup of loan terms, payment schedules, rates and collateral in alignment with documentation and Bank standards.
• Board Business Banking and Commercial loans, often basic to moderate in nature, to the Core Banking system ensuring complete and accurate setup of loan terms, payment schedules, rates and collateral in alignment with documentation and Bank standards.
• Board and service purchased and/or servicing purchased loans basic in nature (NOAH, WCRA) to the Core Banking system ensuring Bank standards.
• Perform daily loan maintenance, process payments and reconciliations.
• Prepare and process payoffs of loans basic to moderate in nature.
• Process boarding, incoming and outgoing payments and maintenance of the Contract Servicing process.
• Provide responsive customer service to internal and external clients, resolving inquiries with professionalism and problem-solving skills.
• Review reports and balance general ledgers basic to moderate in nature.
• Completes administrative functions including mail processing, supply ordering and other departmental support tasks.

Additional Duties & Responsibilities:

• Participate in and complete training objectives with passing scores.

• Follow all Riverview Bank policies and procedures

• Other duties as assigned.

RELATIONSHIPS:

• Daily contact with the Supervisor/Manager to receive direction and interpretation of existing and new procedures.

• Daily contact with loan officers, processors, and other Loan Servicing personnel to provide information and assistance with any loan servicing needs.

• Occasional contact with representatives of businesses who provide necessary confirmation, documentation, etc., of various types of loan related information (i.e., appraisers, title and credit companies, real estate agencies, and various government agencies).

QUALIFICATIONS:

To perform this job successfully requires a basic level problem solving skills to perform all essential duties. The requirements listed below are representative of the knowledge, skill, and ability required to complete basic servicing tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE REQUIREMENTS:

High school diploma or general education degree (GED); and one year of related experience or a combination of education/experience

SKILLS:

• Basic knowledge of basic servicing functions, related regulations (CRA, HMDA, RESPA, etc.).

• Basic knowledge in computers, Excel, Word, and Outlook applications. Ability to understand components of loan operations programs/software such as core and internet based applications.

• Ability to work with limited guidance to ensure specific tasks are completed within quality and time standards.

• Ability to present factual information and respond to questions from internal and external customers in a professional manner.

• Ability to solve practical problems and deal with a variety of variables in standard situations.

• Ability to follow a variety of instructions furnished in a written and/or oral manner

• Ability to read and interpret operating and maintenance instructions, procedures, safety rules and company manuals.

• Ability to write basic correspondence

• Ability to calculate figures and amounts such as percentages, ratios, fractions. and apply basic accounting practices/standards.

• Ability to be flexible in a changing work environment.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings.

Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.

Riverview Bank is an equal opportunity employer and affirmative action employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.