Loan Servicing Specialist

Open 33d

Loan Servicing

Process Loan Transactions, including advances, fee refunds, and payment reversals, etc.
Process Loan Payoffs and Prepare Collateral Releases
Review, Track and Clear Loan Exceptions
Record DOT / Title Policies / Vehicle Titles and monitor post-closing collateral exceptions for documents (DOT, title policies, and vehicle titles) to ensure finals are on accurate and imaged.
Track Flood Insurance and Collateral Insurance policies
File UCC Continuations
Review and perform needed maintenance from internal reports; including pre-authorization report, negative interest balance, closed loans with escrow, closed loan with zero balance, and closed loans.
Prepare and approve loan operations wires
Complete USDA and NC Cap Reports
Process Modifications, Renewals, and Deferrals
Upload loan activity reports into Compliance software

Loan File Administration

Customer Service

Respond to Internal and External Client Inquiries - Communicating Effectively, Researching Requests, Recommending Solutions & Ensuring Resolution

Compliance

Comply with Bank Secrecy Act and Anti-Money Laundering federal regulations and guidelines, internal bank policies, and complete annual training requirements.