LOAN SERVICING SPECIALIST
Location: Albuquerque, NM 87109
Required work schedule: (not a remote or hybrid position)
- Monday to Thursday: 8:30 AM to 5:30 PM
- Friday: 8:30 AM to 6:30 PM
- Rotating Saturday: 8:30 AM to 1:30 PM
Please note that this schedule is subject to change as needed.
As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:
- Comprehensive Medical, Dental, and Vision Insurance
- Paid Short-Term Disability, Life Insurance, and AD&D
- Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
- Tuition Reimbursement for Professional Development
- 401(k) Plan with Employer Match
- Pension Plan for Long-term Security
- Exciting Opportunities for Career Advancement
Overall Purpose:
At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking.
As a Loan Servicing Specialist I at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization’s mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.
Responsibilities include, but are not limited to:
- Manage loan servicing and collections support functions, including preparing legal referral packages, coordinating with attorneys, processing charge-offs, and maintaining accurate collection records.
- Perform account maintenance and servicing transactions, including payment transfers, loan modifications, bankruptcy coding, payment adjustments, and updates to loan terms within the core processing system.
- Ensure regulatory and policy compliance by monitoring loans for adherence to applicable laws and regulations, including FDCPA, ECOA, SCRA, flood insurance requirements, and credit union policies and procedures.
- Maintain accurate documentation and reporting, including indexing loan and collection documents, preparing board reports, reconciling insurance premiums, managing ChexSystems reporting, and reviewing reports for data anomalies and accuracy.
- Provide operational support and cross-functional assistance by serving as a backup for various loan servicing functions, responding to internal and member correspondence, and contributing to efficient department operations while maintaining high standards of service, confidentiality, and professionalism.