Lobby Co-ordinator

Main Duties and Responsibilities:

• Collects today's operational activity schedule from Assistant Front Office Manager
• Checks locations for group check-in
• Ensures lobby is clear of all tables & signs from previous day activity by 9:00 a.m.
• Ensures signs are set up for check-in and check-out
• Ensures adequate supplies are available for daily operations) i.e. welcome packets
• Prints and presents departing guest with a copy of bill.
• Offers express check-out to avoid long wait in lines
• Solicits feedback form departing guest about their stay, i.e. comment card etc.
• Welcomes all incoming guests
• Checks vouchers/confirmations etc. to ensure guests are in the proper area for check- in
• Briefs guest with pertinent information upon arrival i.e. Transit Lounge check-in/out~ video checkout, dinner reservations, etc.
• Assists guest with getting keys for final check-in
• Monitors lobby areas consistently throughout the day to ensure cleanliness (i.e. bathroom checks. etc.)
• Writes and submits a report of today's activity, to include check-in & check-out concerns
• Performs all tasks requested by Management
• Monitors Front Office staff to ensure professional, efficient and friendly service is , being rendered to guests
• Monitors Front Office to ensure adequate help is present to assist guest
• Delivers all floral arrangements for hotel guest
• Picks up all paper debris or trash that you see in passing
• Ensures all areas are kept clean and report all unsanitary conditions to cleaning manager for action
• The Company operates a twenty-four (24) hour business. Therefore, you will be rostered to work shifts, which may change from time to time

Customer Service Primary Responsibilities

• Displays the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their needs.
• Responds quickly and positively to guests’ questions, requests, problems, and complaints and resolves them effectively and consistently.
• Maintains overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.
• Always smiles and engages our guests first, using their name when appropriate and maintaining eye contact at all times.
• Demonstrates departmental knowledge and efficiency at all times.
• Stays well groomed, looking professional, clean and appropriately fitted in compliance with the company’s standards.

Required Qualifications:

• High school diploma or equivalent vocational training.
• Minimum of one year customer service experience preferred.
• Computer literacy in:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
• Excellent command of the English Language and second language preferred, but not essential.