Lobby Lounge Assistant Manager - Raffles The Red Sea

Reporting to the F&B Manager, you will be responsible for, but not limited to:

• Ensure correct grooming standards are followed at all times
• Responsible for the smooth operation of the outlet
• Responsible of the Care Program at all times
• Follow up on all financials, LQA, Forbes targets and cascade it down to the team
• Is aware of the daily, monthly and yearly financial targets
• Actively contributes towards the achievement of financial targets
• All issues and negative guest feedback need to be properly reported on Glitch system
• Following up on opening and closing checklists
• Handle financial procedures according to guidelines set by the finance department
• Responsible for linking all facets of service, cuisine and entertainment
• Assume the responsibility of daily operations
• Handles security incidents, guest complaints with confidence and in a professional manner and report it in timely manner to the F&B Manager.
• Ensure all appropriate equipment is on hand for each service period
• Should be creative, confident and prepared to think outside of the box
• Following the personal development plan set by the corporate office
• Following team's personal development and assign KPI's in accordance with Hotel/Departmental goals
• Ensure the operational inventory is always accounted for and in immaculate condition
• Ensure the outlet maintenance is ensured at all time
• Create opportunities for upselling products, establish sales goals and selling strategies
• Develop the restaurant team to strive for excellence
• Creates an efficient rostering system
• Inspires heartists to create a flow of new and 'improved' ideas
• Follow Hotel Evacuation Policy in case of an Emergency
• Ensure awareness and delivers the optimum levels of service and guest satisfaction
• Establish and maintain effective communication across all divisions
• Lead by example through a passionate, hands on approach
• Ensure team's food and beverage knowledge at all time
• Carry out other duties as and when requested by the F&B Manager.
• Organising marketing activities and promotional events in cooperation with the marketing department and F&B Office
• Preparing reports at the end of the operations including guest's comments, sales report, general feedbacks
• Develop a strategy of handling special guest's requests and VIPs

• Bachelor's degree or diploma in Hospitality Management or related field.
• Minimum 5-7 years' experience in 4–5-star Hotel
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Knowledge of food and beverage trends and service techniques.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Detail-oriented with strong organizational skills.

What’s in it for you...

• The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.
• The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.
• Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
• A competitive package and excellent opportunities for professional growth.
• Outstanding discounts across the global Accor and luxury brand network.