Local Customer Care Manager- Houston

Local Customer Care Manager — Greater Houston

Position Type: Full-time, Hourly + Performance Incentives

Territory: Greater Houston Metropolitan Area

Travel: High local travel within Greater Houston (Mileage & business travel fully reimbursed)

Position Overview

The Local Customer Care Manager (CCM) drives net new commercial revenue and account retention across our active customer network in the Greater Houston area. Operating primarily in the field, this role blends consistent on-site client engagement with new business acquisition, referrals, and service line upsells. The Houston territory operates under quantitative performance standards, requiring a professional who uses data and structured activity tracking to hit revenue targets.

Key Responsibilities

• Territory Coverage & Routine Visits: Visit commercial food-service clients throughout Greater Houston on a recurring schedule to monitor service execution, manage satisfaction, and prevent churn.
• Revenue Generation: Take direct ownership of net new revenue growth by identifying up-sell avenues for existing accounts and converting incoming customer referrals.
• Prospecting & Closing: Work assigned target accounts, prospect nearby commercial facilities, and close sales leads handed off by outbound sales support.
• Pipeline & Metric Tracking: Maintain detailed records of field visits, pipeline milestones, close rates, and revenue impact in the company CRM; meet weekly operational and performance KPIs.
• Operational Alignment: Coordinate with local operations and service delivery teams to ensure newly closed or expanded service agreements are onboarded seamlessly.

Qualifications

• Prior experience in territory management, B2B commercial sales, route management, or hospitality/restaurant facility services.
• Data-literate, with consistent habits around CRM pipeline updates and performance reporting.
• Valid driver's license, reliable personal vehicle, and clean driving record (frequent local travel throughout Greater Houston required).
• Bilingual proficiency (English/Spanish) is a plus for the Houston market.