Local IT Support Specialist
Summary
Onsite L1/L2 IT support role in Bengaluru handling desktops, laptops, mobile devices, printers, Google Workspace, user accounts, and AV/meeting-room tech while coordinating with global IT teams and vendors. Core stack: Windows 10/11, Active Directory/Azure AD, Intune, Workspace ONE, SCCM, and ITSM tools like ServiceNow.
Local IT Support Specialist - J50973
Role & responsibilities
Key Responsibilities
Provide L1/L2 support for desktops, laptops, mobile devices, printers, and peripherals.
Support Google Workspace applications (Gmail, Drive, Meet, Docs, Sheets).
Manage user accounts, access requests, and endpoint devices.
Troubleshoot hardware, software, connectivity, and collaboration tool issues.
Support meeting room and audio/video conferencing technologies.
Coordinate with global IT teams and vendors for issue resolution and infrastructure support.
Maintain IT assets and ensure compliance with security standards.
Essential Requirements
5-8 years of IT Support / Desktop Support / Workplace Services experience.
Strong knowledge of Windows 10/11 administration.
Experience with Active Directory and Azure AD.
Hands-on experience with Workspace ONE, Microsoft Intune, and SCCM (Configuration Manager).
Good understanding of device provisioning, software deployment, patching, and endpoint security.
Knowledge of networking fundamentals (LAN, VPN, Wi-Fi, DNS, DHCP).
Experience with ITSM tools such as ServiceNow, Remedy, or equivalent.
Excellent verbal and written communication skills in English.
Confident, customer-focused, and professional in interacting with users and stakeholders.
Must be available to work onsite from the PH3 Campus on all working weekdays (5 days a week).
Preferred Skills
Experience supporting Google Workspace environments.
ITIL Foundation certification.
Experience working in a global enterprise environment.
Key Competencies
Customer Focus
Problem Solving
Communication & Stakeholder Management
Ownership & Accountability
Team Collaboration
Service Excellence