Location Manager
Posted
Description
Location Manager
Company Overview
Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.
Job Summary
The Location Manager is responsible for the full oversight and management of branch operations, including transaction cycle time, margins, expenses, and top/bottom line revenue goals. This role ensures all aspects of sales, service, delivery, and customer relations are carried out effectively, in alignment with company standards and compliance requirements. The Location Manager drives operational excellence, monitors performance, and oversees quality improvements, ensuring the branch's success and profitability.
Essential Functions
- Oversee the complete transaction cycle at the branch, managing margins, expenses, and revenue goals for both top-line and bottom-line performance.
- Lead and assist the sales team, including RTS and ATP roles, to enhance productivity and improve transaction cycles.
- Manage scheduling, performance, and direct supervision of the service and delivery teams. Ensure orders are accurately entered and completed in inventory systems to guarantee timely client delivery.
- Execute customer service programs that comply with company standards and maintain high levels of client satisfaction.
- Ensure all branch activities are compliant with company policies, federal, state, and local laws, as well as HQAA standards.
- Lead branch quality and performance improvement initiatives and monitor adherence to productivity and performance benchmarks.
- Report relevant metrics to the RVP, Regional Area Director, and branch personnel, providing insight into branch performance.
- Ensure the branch is adequately staffed, participating in final candidate interviews, staff training, and motivation to meet organizational goals.
- Collaborate with Human Resources to address and resolve employee issues and concerns.
- Address and resolve client concerns at the branch level to ensure ongoing customer satisfaction.
- Ensure proper maintenance and care of branch facilities, vehicles, and other property.
- Manage sales and rental inventories, ensuring cost-effective inventory control.
- Develop and implement short- and long-term branch goals, strategic plans, policies, and operational procedures.
- Monitor and evaluate the effectiveness of branch programs and operations, making necessary improvements for enhanced performance.
- Contribute to the development of annual operating budgets and provide financial direction to the branch.
Qualifications and requirements
- Bachelor’s degree or equivalent experience, preferred.
- Minimum of 5 years of progressive management experience, ideally in healthcare or related sector.
- Strong background in operational oversight, sales management, and service delivery.
- Healthcare industry experience preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
- Strong understanding of P&L statements and financial profitability models.
- Excellent organizational and time management skills.
- Solid decision-making and problem-solving abilities.
- Compliance knowledge; familiarity with applicable federal, state, and local regulations, as well as HQAA.
Our Commitment To You
- Comprehensive Health Coverage
- Generous Paid Time Off
- Professional Development Opportunities
- Retirement Savings Plan
- Wellness Programs
- Inclusive and Diverse Workplace
- Volunteer Opportunities
- Employee Recognition Programs
- Service Awards
- Parental and Childbirth Leave
At Reliable Medical, we prioritize your well-being and growth, providing benefits that make your career journey both rewarding and fulfilling. Join us and experience the difference!
Reliable Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.