Lodge Manager

• Operational Compliance & Standards: Maintain absolute oversight of estate and lodge regulations, ensuring that all lodge rules, conservation protocols, and safety policies are followed 100% by both staff and guests.
  
• Booking Coordination & Planning: Follow up on incoming bookings and handle overall lodge planning. Coordinate closely with the sales representative to ensure guest requirements, arrival schedules, and special requests are perfectly aligned.
  
• Staff Management & Training: Lead, mentor, and train the lodge team (including housekeeping, kitchen, and maintenance staff) to maintain exceptional service levels. Manage staff rosters, duties, performance, and staff leave allocations.
  
• Housekeeping & Maintenance Oversight: Conduct regular walkthroughs and utilize strict checklists to follow up on housekeeping standards and maintenance requirements. Ensure the property remains in pristine condition at all times.
  
• Financial Control & Procurement: Manage inventory and handle purchasing for the lodge, including food, beverages, cleaning products, and general supplies. Maintain strict cost controls to keep operational expenses within the established budget.
  
• Administration: Perform daily administrative tasks, compile operational reports, track expenses, and ensure smooth backend logistics.
  

Requirements

• Proven experience in hospitality management, preferably within a luxury game lodge environment.
  
• Strong leadership capabilities with experience in managing, training, and motivating a diverse team.
  
• Excellent administrative, organizational, and financial tracking skills.
  
• A meticulous eye for detail, particularly regarding housekeeping and maintenance standards.
  
• Strong communication skills to effectively liaise with remote sales teams and guests.
  
• Ability to work independently and handle the unique challenges of living and working in a remote reserve environment.
  
• Valid driver’s license.
  

Benefits