Lodge Manager
Lodge Manager | Luxury Safari Tours Company | Botswana
Salary: Negotiable DOE | Live-in Position
Kendrick Recruitment is seeking an experienced and highly professional Lodge Manager for a luxury safari tours company based in Botswana. This is a senior leadership role ideal for a hospitality professional with extensive experience managing high-end safari lodges, delivering exceptional guest experiences, and leading multi-department teams in a five-star environment.
The successful candidate will be responsible for the day-to-day operations of the lodge, ensuring that all aspects of the guest experience meet and exceed luxury standards while supporting staff development and operational excellence.
Key Responsibilities:
• Oversee the daily operations of the lodge, ensuring smooth functioning across all departments
• Enhance and innovate guest experiences while maintaining the lodge’s unique character and brand standards
• Build and maintain strong relationships with new and repeat guests
• Ensure all lodge tasks and action lists are completed within budget
• Support Heads of Departments to achieve and exceed guest satisfaction scores
• Identify training needs across all departments, implement training plans, and evaluate staff performance
• Promote a culture of guest care and personalised guest interaction throughout the lodge
• Manage guest delight activities in coordination with management, butlers, guides, housekeepers, and other staff
• Assist with monthly planning, including staffing, training, and guest requirements
Requirements:
• Minimum 5 years’ experience managing a five-star lodge or similar high-end hospitality operation
• Previous experience in the service industry with a strong focus on guest interaction and team management
• Qualification in Hospitality or Business Management
• Excellent command of the English language
• Outgoing, warm, and professional personality, confident around affluent guests
• Well-presented, honest, diligent, and self-motivated
• Ability to work under pressure and meet deadlines
• Strong leadership, organisational, and problem-solving skills
What is Offered:
• Competitive salary, negotiable depending on experience
• Live-in accommodation provided
• Opportunity to manage a prestigious luxury safari lodge and shape exceptional guest experiences
• Exposure to five-star operational management and high-end safari hospitality
• Opportunities for career growth and professional development
Suitable candidates are invited to submit their CV to apply for this opportunity