Lodge & Spa Trolley Driver - [S]

Responsibilities and Duties

Shuttle Operations

• Safely operate resort shuttle vehicles along designated routes and between guest destinations throughout Callaway Resort & Gardens.

• Transport Lodge guests to and from resort amenities, attractions, dining locations, recreational activities, special events, and other designated locations.

• Follow all federal, state, and local transportation regulations, traffic laws, company policies, and established safety procedures.

• Maintain established transportation schedules while prioritizing guest and passenger safety.

• Respond to guest transportation requests and changing operational needs as directed.

• Safely operate shuttle vehicles during daytime and nighttime hours, high-volume periods, special events, and varying weather conditions.

• Follow established procedures for route changes, road closures, emergencies, and other operational adjustments.

Guest Service

• Welcome guests in a friendly, professional, and hospitable manner.

• Assist with creating a positive first and last impression for Lodge and resort guests.

• Provide accurate information regarding resort amenities, attractions, recreation, dining, events, transportation options, and property locations.

• Assist guests with directions and general wayfinding throughout the resort.

• Provide transportation assistance for guests arriving at or departing from the Lodge when assigned.

• Respond professionally to guest questions, requests, and concerns and escalate issues when appropriate.

• Maintain a professional appearance and demeanor consistent with Callaway Resort & Gardens service standards.

Passenger Safety & Assistance

• Ensure guests safely board and exit shuttle vehicles at designated locations.

• Communicate applicable passenger safety instructions before and during transportation.

• Monitor passenger activity and maintain a safe environment while the vehicle is in operation.

• Assist guests with luggage, strollers, recreational equipment, and other belongings as appropriate.

• Assist guests with mobility and accessibility needs in accordance with established procedures.

• Ensure passenger capacity does not exceed vehicle or regulatory limitations.

• Immediately report accidents, incidents, unsafe conditions, or passenger concerns to the appropriate supervisor.

Operational Support

• Work collaboratively with Lodge Operations, Front Desk, Bell Services, Recreation, Guest Services, Safety, Transportation, and other resort departments.

• Coordinate with resort teams to support guest arrivals, departures, group movements, and special transportation requests.

• Support transportation requirements for conferences, weddings, group events, festivals, races, Fantasy in Lights, and other resort programs.

• Assist with guest flow and transportation during peak occupancy and high-attendance periods.

• Communicate traffic conditions, route delays, guest concerns, vehicle issues, and operational challenges to supervisors.

• Remain flexible and adapt to changing routes, schedules, and assignments based on business and guest needs.

Vehicle Care & Maintenance

• Complete all required pre-trip and post-trip inspections in accordance with company policy and applicable CDL/DOT requirements.

• Complete required vehicle inspection and operational documentation accurately.

• Maintain cleanliness and presentation standards for assigned shuttle vehicles.

• Immediately report mechanical concerns, safety hazards, warning indicators, vehicle damage, or maintenance needs.

• Assist with fueling, charging, cleaning, and basic vehicle upkeep as assigned.

• Ensure vehicles and associated equipment are properly secured at the end of each shift.

• Do not operate any vehicle determined to be unsafe or outside established operating requirements.

Qualifications

Required

• Must be at least 21 years of age.

• Valid Commercial Driver's License (CDL) with appropriate passenger endorsement(s) required based on vehicle classification.

• Must maintain an acceptable motor vehicle record.

• Must meet all applicable federal, state, company, and insurance requirements for commercial vehicle operation.

• Ability to successfully complete required driver training and vehicle-specific certifications.

• Strong communication and customer service skills.

• Ability to understand and follow written and verbal safety procedures.

• Ability to work independently while contributing effectively as part of the resort team.