Position Number: 22092096
Location: DeGray Lake Resort State Park -PT14
County: Hot Spring
Anticipated Starting Salary: 39,171
The Lodge Supervisor/Expert oversees the lodge front desk operations for the park’s 90-room lodge, including supervising a front-line customer service team and managing retail sales for a gift shop. The incumbent will demonstrate excellent communication skills, possess a high level of credibility and integrity, and serve as the manager on duty when assigned.
Availability for a varied schedule is required, including evenings, weekends, holidays and overnight shifts. The lodge front desk operates 24 hours daily with no scheduled closures.
Preference will be given to candidates who have served in a supervisory role in the hospitality industry, experience operating reservation software systems, and answering multiple phone lines.
The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.
Position Information
Job Series: Parks – Career Path
Classification: Lodge Supervisor/Expert
Class Code: RPA06P
Pay Grade: SGS03
Salary Range: $39,171- $57,973
Job Summary
The Lodge Supervisor/Expert is responsible for overseeing the daily operations of a state-operated lodge, ensuring high-quality guest experiences, and maintaining efficient hospitality services. This position supervises front desk operations, housekeeping, and guest services while assisting with reservations, event coordination, and lodge maintenance. The Lodge Supervisor works closely with the Lodge Manager to implement policies, optimize guest satisfaction, and support revenue goals.
Primary Responsibilities
The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.
Resolve guest concerns and complaints promptly and effectively.
Maintain high standards of customer service and lodge cleanliness.
Monitor guest feedback and implement service improvements as needed.
Oversee front desk, housekeeping, and guest service staff to ensure smooth operations.
Assist in scheduling, training, and evaluating lodge employees.
Monitor room availability, reservations, and check-in/check-out procedures.
Ensure compliance with state policies, safety regulations, and lodge procedures.
Coordinate with maintenance staff to ensure facility upkeep and safety.
Oversee inventory management for housekeeping supplies, guest amenities, and lodge provisions.
Inspect rooms, common areas, and amenities to maintain cleanliness and quality standards.
Assist with budget tracking, expense reporting, and revenue monitoring.
Process guest payments, refunds, and billing inquiries accurately.
Generate reports on occupancy rates, guest feedback, and operational efficiency.
Assist with the planning and execution of group bookings, special events, and conferences.
Develop relationships with tourism organizations and local businesses to boost bookings.
Supervises staff by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating the performance of incumbents.
Acts as Manager on Duty on assigned shift.
Knowledge and Skills
Strong supervisory and leadership abilities to manage staff effectively.
Excellent verbal and written communication skills for interacting with guests and staff.
Strong problem-solving and conflict-resolution skills to handle guest concerns.
Ability to remain calm and professional in high-pressure situations.
High attention to detail for managing reservations, reports, and financial transactions.
Strong time management and multitasking skills to oversee daily lodge functions.
Understanding of hospitality operations, housekeeping procedures, and front desk functions.
Ability to monitor and assist in budgeting, cost control, and revenue tracking.
Knowledge of state procurement, safety, and compliance regulations.
Minimum Qualifications
At least one year of experience in hospitality, hotel/lodge operations, customer service, or a related field.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
