Logistics and Customer Service Specialist

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.

Trescal is seeking a Logistics & Customer Service Specialist to support our Atlanta operations and Airbus Resident Professional (RP) activities in Mobile, AL. This hybrid role combines customer service, logistics coordination, shipping and receiving, and administrative support. You'll play a critical role in ensuring customers receive timely updates, equipment moves efficiently through the calibration process, and operations run smoothly.

This position is based primarily in our Atlanta laboratory. Occasional travel to Airbus in Mobile, AL may be required to provide onsite coverage when the dedicated resident professional is out of the office.

Responsibilities:

Customer and Administrative Support

• Serve as a primary point of contact for internal and external customer inquiries.
• Provide equipment status updates and support service-related communications.
• Build and maintain strong relationships with customers and vendors.
• Coordinate outsourced equipment service activities and track status through completion.
• Assist with contract review administration and recall management activities.
• Prepare purchase requisitions, customer quotations, estimates, and related documentation.
• Support customer invoicing activities as needed.
• Utilize internal systems to retrieve customer and equipment information.
• Investigate and resolve customer issues while ensuring timely follow-up.
• Provide general administrative support and assist with special projects as needed.

Logistics, Shipping & Receiving

• Package and ship equipment to customers and vendors in accordance with company procedures.
• Receive, inspect, and process incoming shipments, verifying accuracy and documenting discrepancies or damages.
• Coordinate shipping solutions for unique customer requirements and specialized packaging needs.
• Create shipping labels and documentation using UPS WorldShip, FedEx, and other carrier systems.
• Manage shipping claims through resolution and communicate updates to affected customers.
• Maintain relationships with shipping carriers and transportation providers.
• Support purchasing activities for commonly used supplies, tools, parts, and services.
• Operate company vehicles to transport equipment and materials between customer, vendor, and company locations.
• Load and unload materials and equipment safely.
• Assist with inventory-related activities and maintain accurate records.