Work Schedule\: Wednesday - Sunday (3\:30pm - 12\:00am)

JOB SUMMARY

Responsible for coordinating daily delivery operations, managing routing and scheduling activities, and supporting internal departments to ensure accurate, timely, and compliant delivery of pharmaceutical products.

DUTIES AND RESPONSIBILITIES

· Coordinates daily delivery operations and manages incoming workload across departments.

· Plans, schedules, and adjusts delivery routes based on urgency, geography, staffing levels, and operational demand.

· Monitors route progress and make real-time adjustments to address delays, absences, weather conditions, and volume changes.

· Communicates with Intake/Data Entry, Assembly, Pharmacy, Production Admin, drivers, couriers, and external partners to align workflow timing and delivery priorities.

· Contacts clients and external stakeholders to arrange delivery time frames.

· Assigns and redistributes driver workloads to maintain service standards and avoid operational bottlenecks.

· Schedules for courier pickups and coordinates inter-company transfers.

· Prepares and verifies manifests, packing slips, and shipping labels/waybills.

· Maintains organized staging areas for outbound deliveries.

· Performs Proof of Delivery (POD) management, including sorting, auditing, and reconciliation.

· Provides customer service support for delivery inquiries and delivery exceptions.

· Coordinates transfer of packages between drivers and routes when required.

· Facilitates pickup of pumps, equipment, and waste as required.

· Use logistics systems to update order tracking and maintain accurate records.

· Participates in documentation and compliance requirements.

· Willingness to work in temperature-controlled environments (coolers/freezers) when supporting Pharmacy, Specialty and Dex operations.

· Maintains housekeeping and organization standards within logistics work areas.

· Participates in ongoing training related to SOP updates, quality programs, and department meetings.

· Performs other duties as assigned.

Responsibilities Specific to Warehouse and Dex Staff are as follows\:

• Willingness to work for extended periods in cold environments (walk-in coolers) while handling and packaging pharmaceutical products.

• Ability to maintain focus, attention to detail, and adherence to GMP or applicable regulatory guidelines, while working in temperature-controlled settings.

• Physical stamina to handle repetitive tasks in cooler conditions, including the use of appropriate PPE.