Logistics IT Specialist
Description
The IT Local Super User plays a critical role in supporting business operations by ensuring the effective use, maintenance, and continuous improvement of warehouse and logistics technology systems. This position is responsible for supporting assigned business projects, driving process enhancements, and ensuring compliance with company policies, procedures, and system standards.
We are seeking a motivated and technology-focused IT Local Super User to join our team. This position works Monday through Friday, 2:00 PM to 10:00 PM.
In this role, you will serve as the primary site-level expert for Contract Logistics information systems, including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), KN Login, and other business applications. The ERP platform utilized is Oracle WMS Cloud, including LogFire and Infor LN solutions.
How you create impact
• Provide first-level support for warehouse management, transportation, and logistics systems, serving as the primary point of contact for users.
• Analyze and troubleshoot system issues, coordinating with national, regional, and cross-functional teams to ensure timely resolution.
• Maintain and monitor open issue logs, tracking progress and driving issues through to completion.
• Conduct system and process audits to ensure compliance with Standard Operating Procedures (SOPs) and proper system utilization.
• Support software upgrades, testing, and release implementations in partnership with regional Information Systems teams.
• Monitor data accuracy and integrity to ensure high-quality system performance and reporting.
• Deliver user training, support, and guidance while promoting a positive user experience and continuous process improvement.
What we would like you to bring
• 2+ years of experience in Contract Logistics, 3PL, distribution, warehouse, or healthcare/medical device environments, with 2+ years of leadership or supervisory experience preferred.
• Strong understanding of logistics, supply chain, warehouse operations, and supporting technologies, including WMS, ERP systems, warehouse equipment, and material handling equipment (MHE).
• Advanced proficiency with Microsoft Office applications, including experience with database tools such as Microsoft Access.
• Ability to serve as a project resource by supporting system implementations, configurations, customer onboarding, EDI mapping, and solution testing activities.
• Experience developing SOPs, work instructions, training materials, and delivering SME and end-user training.
• Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced, high-volume environment.
• Excellent verbal and written communication skills, with the ability to coach, mentor, and collaborate effectively with cross-functional teams and customers.
What's in it for you
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer great compensation and medical/dental benefits packages, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com
Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.