Logistics Management Specialist

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Serves as a Customer Support Representative representing DLA HQ and DLA CENTOM/SOCOM by providing logistical assistance and technical expertise to U.S. Military activities and U.S. civil agencies receiving logistical support and services from DLA.

Is DLA’s corporate face, working closely with Customer Account Managers, Customer Account Specialists, Demand Planners, Weapons Systems Support Managers, distribution staff, and other DLA personnel to fully support assigned customers.

Acts as the single point of contact on site for customer concerns and issues, interfacing with appropriate supply chain owners and logistics service providers across DLA to resolve.

Manages DLA visits/outreach with customers to present a single Agency face, integrating and facilitating DLA contact with customers, ensuring multiple Integrated Customer Teams are positioned to serve the full range of customer logistics needs.

Works with Customer Account Managers to establish Service Level Agreements/Secondary Service-Level Agreements applicable to designated customer elements in particular customer segments.

Monitors metrics and works with customer facing leads of DLA Central Integrated Customer Teams to continually ensure progress is on track for and consistent with the customer’s portion of the Service and Secondary Service-Level Agreements.

Works with customers and Demand Planners to assist in collaborative demand forecasting, integrating forecasts through Customer Account managers into agreements.