Job Description: Logistics Manager / Senior Logistics Manager

About the Role

We are seeking an experienced Logistics Manager to lead our last-mile delivery operations in Singapore. You will be responsible for managing third-party logistics (3PL) vendors, optimising delivery routes and costs, ensuring service quality, and maintaining full regulatory compliance with Singapore's food safety and workplace safety standards. This role is ideal for a hands-on logistics professional who thrives in a fast-paced, data-driven environment.

Key Responsibilities

1. Third-Party Logistics Vendor Management

• Lead end-to-end vendor lifecycle management including sourcing, evaluation, contract negotiation, onboarding, and ongoing performance management of 3PL partners

• Coordinate with vendors to ensure adequate fleet capacity and driver resources that meet food safety transportation standards

• Establish and maintain a vendor performance scorecard tracking key metrics such as on-time delivery rate, damage rate, and customer satisfaction; implement a structured review and rationalisation process

• Manage vendor communications, resolve disputes, and foster strong collaborative relationships

2. Cost Optimisation & Commercial Negotiation

• Monitor and optimise the logistics cost structure; develop competitive and sustainable freight pricing strategies

• Conduct price negotiations with vendors to achieve cost efficiency without compromising service quality

• Analyse operational data including cost per order, vehicle utilisation rate, and mileage efficiency to identify and execute cost-reduction initiatives

• Prepare and manage the annual logistics budget; ensure actual expenditure remains within approved limits

3. Dispatch Management & Route Optimisation

• Lead and manage the dispatch team with overall accountability for route planning outcomes

• Leverage Transport Management Systems (TMS) and intelligent routing tools to optimise delivery routes, balancing efficiency, cost, and service experience

• Ensure high on-time delivery rates while minimising empty runs and unnecessary detours

• Monitor real-time delivery progress and respond swiftly to exceptions such as traffic congestion, vehicle breakdowns, and last-minute customer changes

4. Service Quality & Customer Experience

• Build and maintain a delivery service quality monitoring framework; track and act on customer feedback and complaints

• Coordinate the resolution of delivery incidents and establish standardised emergency response procedures

• Continuously improve last-mile delivery experience to enhance B2B merchant satisfaction

• Ensure end-to-end cold chain temperature compliance throughout the delivery journey in accordance with Singapore Food Agency (SFA) food safety regulations

5. Regulatory Compliance & Safety Management

• Ensure all logistics operations comply with Singapore's Workplace Safety and Health (WSH) Act, SFA food transport regulations, and other applicable laws

• Conduct regular inspections of vehicle condition and driver qualifications; proactively identify and eliminate safety hazards

• Support SFA inspections and third-party audits; maintain all required operational licences and certifications

Requirements

Education

• Diploma or above in Logistics Management, Supply Chain Management, Transportation, or a related field preferred

Experience

• Minimum 5 years of experience in logistics and delivery operations, with at least 3 years in a managerial role

• Prior experience in the food industry is strongly preferred, particularly in cold chain distribution of fresh produce, frozen goods, or perishable products

• Experience working in Singapore's local logistics and delivery landscape is highly desirable

• Demonstrated track record in managing third-party logistics vendors is a plus

Technical Skills

• Proficient in operating and managing a Transport Management System (TMS) or intelligent dispatch/routing platform

• Solid understanding of Singapore's logistics industry standards, SFA food safety regulations, and cold chain handling requirements

• Strong analytical capabilities with a data-driven decision-making approach; proficient in Excel and business intelligence tools

• Familiarity with route optimisation algorithms and fleet resource allocation logic; Lean or Six Sigma experience is a plus

Language

• Good command of English for day-to-day business communication, vendor negotiations, and report writing

• Fluent in Mandarin Chinese

Core Competencies

• Excellent vendor management and commercial negotiation skills

• Strong leadership ability with experience managing both in-house teams and external vendor partners

• Customer-centric mindset with the ability to balance efficiency, cost, and service experience

• Resilient and adaptable; comfortable operating in a fast-paced internet platform business with frequent unexpected situations

• Detail-oriented with a high degree of sensitivity to food safety and service quality

What We Offer

• Competitive remuneration package commensurate with experience

• Opportunity to shape and scale logistics operations in a growing business

• Dynamic, collaborative work environment