Logistics Operations Manager (drop trailer)
NewBe an early applicantLogistics Coordinator Operations Manager
Position Overview
PLS Logistics Services is seeking a Logistics Coordinator Operations Manager to lead and oversee our internal operations team supporting our growing Drop Trailer division. This role is responsible for managing day-to-day freight execution, coordinating carrier and driver activity, overseeing trailer operations, and ensuring shipments move efficiently from pickup through delivery.
The position will directly manage 1–2 offshore Logistics Coordinators while working cross-functionally with teams throughout the broader PLS organization. The ideal candidate is a hands-on transportation or logistics leader who thrives in a fast-paced, high-volume environment and has experience managing operations, dispatch, brokerage, or dedicated transportation team.
Experience with drop trailer, drop-and-hook, power-only, dedicated transportation, or trailer management is highly preferred.
This is a highly visible leadership position with significant ownership over team performance, operational execution, carrier relationships, and customer service.
Key Responsibilities
- Directly manage, coach, and develop 1–2 offshore Logistics Coordinators supporting the Drop Trailer operation.
- Provide leadership, direction, and operational guidance across the broader organization through strong cross-functional collaboration and influence.
- Oversee the day-to-day operations of PLS's Drop Trailer program, ensuring shipments are scheduled, dispatched, tracked, and delivered efficiently.
- Coordinate with carriers, drivers, customers, and internal teams to ensure timely pickup and delivery of freight.
- Manage trailer availability, positioning, utilization, and coordination across customer locations.
- Monitor shipment activity and proactively identify and resolve service issues, delays, missed pickups, and other operational challenges.
- Ensure accurate and timely communication between the operations team, carriers, customers, and internal stakeholders.
- Manage high-volume freight while maintaining strong service levels and operational efficiency.
- Develop and maintain strong relationships with carrier partners and transportation providers.
- Monitor key operational metrics and hold direct reports and operational partners accountable to performance expectations.
- Identify opportunities to improve processes, reduce transportation costs, increase trailer utilization, and improve overall service.
- Serve as an escalation point for complex shipment, carrier, and customer issues.
- Partner closely with Sales, Carrier Management, Customer Service, and other internal teams to ensure operational needs are aligned with customer expectations.
- Assist with training and development of team members and help establish best practices across the Drop Trailer operation.
- Maintain accurate shipment and operational information within PLS systems.
- Ensure compliance with company policies, procedures, and transportation requirements.
Qualifications
- 3+ years of experience in transportation, logistics, freight brokerage, dispatch, dedicated transportation, or a related field.
- 2+ years of experience leading or supervising an operations, dispatch, logistics, or transportation team.
- Experience working in a high-volume transportation or 3PL environment.
- Strong understanding of freight operations, carrier management, and shipment execution.
- Experience with drop trailers, drop-and-hook, power-only, dedicated transportation, or trailer/equipment management strongly preferred.
- Experience managing or working with offshore/remote operations teams is a plus.
- Strong problem-solving and decision-making skills.
- Excellent communication and relationship-building skills.
- Ability to prioritize and manage multiple shipments, carriers, and operational issues simultaneously.
- Strong leadership skills with the ability to motivate, coach, and hold a team accountable.
- Ability to influence and collaborate effectively with stakeholders across multiple departments.
- Comfortable working in a fast-paced environment where priorities can change quickly.
- Strong attention to detail and organizational skills.
- Proficiency with transportation management systems, Microsoft Office, and other logistics technology.
What We Offer
- Top-tier compensation
- Unlimited PTO
- Strong work/life balance
- Supportive and collaborative team culture
- Opportunity to lead and develop an operations team
- Career growth opportunities within a rapidly growing 3PL
- Exposure to high-volume, specialized transportation operations
- A leadership role with significant ownership and visibility
About PLS Logistics Services
PLS Logistics Services is a leading third-party logistics provider offering transportation, logistics, and supply chain solutions to customers across North America. Our team combines technology, transportation expertise, and a nationwide carrier network to deliver reliable and innovative freight solutions.
At PLS, we believe our people are our greatest asset. We provide our employees with the opportunity to take ownership, develop professionally, and build long-term careers within a fast-paced and collaborative environment.