Logistics Specialist-Congers, NY (54236)

Goosetown Communications is a provider of two-radio equipment and services. With offices in Congers, NY, and Bloomfield, CT we proudly and expertly service much of the public safety, commercial, and industrial users in our areas. As a team we are dedicated to protecting and enhancing the safety and vibrancy of the communities we serve.

Job Summary

As a Parts Advisor you will be responsible for providing parts and merchandise to customers while providing exceptional customer service.

PRIMARY RESPONSIBILITIES

· Answer telephone and greet customers & vendors in a friendly and professional manner.

· Take customer orders, clarify requests, identify parts needed, and offer alternative solutions if necessary.

· Complete sales by entering purchased items into sales/inventory system, obtain payment, add to credit account, and issue sales receipt.

· Maintain clean and professional appearance of counter, work area, and stockroom.

· Interact with the Service Team to coordinate parts for repair and service.

· Offer in-house and customer tech support.

· Order parts from suppliers based on Service Department and customer requests.

· Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.

· Pick parts, pack, and ship orders as required.

· Take inventory, maintain records of goods received, and keep perpetual inventory controls.

· Process parts warranties and returns as necessary.

· Support Bloomfield, CT office with ordering parts.

· Other duties as assigned.