Logistics Specialist - Flatbed
POSITION SUMMARY - MUST OPERATE OUT OF BIRMINGHAM, AL
This position will have multiple operational responsibilities in the areas of Customer Service and Carrier Relations, all designed to promote the growth and profitability of Epes Logistics Services, Inc.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Act as the liaison between client, carrier, shipper, and receiver while managing the movement of the client’s goods, ensuring that they are picked up, transported, and delivered on time to meet or exceed the client’s expectations.
Significant telemarketing and collaboration with Regional Director of Operations to develop new business and identify new opportunities for Epes Logistics.
Develop a target account list that will be subject to continual additions.
Determine unprofitable or below-market rates within customer rate schedule and propose increases or adjustments as needed.
Determine and evaluate customer needs, prepare sales presentations, negotiate and formulate rate proposals, provide needed customer service follow-up, and prepare sales correspondence as needed.
Enter orders for load pick-ups which will provide accurate customer billing and carrier settlements.
Monitor customer activity on a daily, weekly, and annual basis to ensure maximum customer satisfaction, lane analysis, on-time performance, and new activity trends.
Resolve customer concerns and complaints and develop action plan to reduce service failures.
Responsible for securing adequate capacity for freight booked in assigned region.
Responsible for decisions and implementation of pick-up and delivery to ensure customer requirements are met.
Responsible for tracking and tracing loads enroute, scheduled for pick-up, and those with delivery status.
Responsible for tracking affiliate carriers via the software for on-time service.
Coordinate and monitor performance of affiliate and partner carriers.
Work with dedicated carriers to ensure commitments are met.
Provide after hours support for critical issues as needed.
Discuss and coordinate plans with the Regional Director of Operations to ensure maximum profitability and customer service.
Adhere to and comply with Federal, State, DOT, OSHA, and Company rules and regulations.
Demonstrates support to the Epes Carriers, Inc. Quality Management System and its objectives, as applicable.
Work with the Vice President of Quality to establish and promote a true quality improvement process to include the ISO 9001 at the company with the involvement of all personnel.
Perform other duties as assigned or become necessary.