Logistics Specialist

What is a Logistic Specialist?

Reporting directly to the Team Lead, this role will be responsible for ensuring the customer freight is picked up and delivered at the accurate location within the time frame assigned. The Logistic Specialist is responsible for providing effective customer service to Kam-Way’s customers by using excellent, detailed reporting of the load in transit

What you day looks like:

• Possess the ability to navigate and is fully efficient in Kam-Way’s operating system- TMW
• Ability to work very closely with Carrier Sales and Account Executive to ensure on time delivery.
• Ability to input loads from scratch and determine necessary changes for service requests.
• Book pickup and delivery appointments as per Customer Requirements.
• Provide excellent customer service at all times.
• Contact, track and record progress on freight being moved, and accurately check calls in TMW
• Contact assigned customers and give daily updates on freight being moved.
• Responsible for requesting dentations/ layovers from the customer when needed
• Provide specific monthly reports to Team Lead regarding detentions, layovers, rejections and claims
• Have the knowledge, or ability to learn how, to process customs border paper work for the team and Prioritize loads that require PAPS, PARS, ACI, & ACE
• Other duties may be assigned to meet business needs.