Logistics Specialist

Key Responsibilities

Monitor transportation activity to ensure on-time pickup and delivery performance for customer shipments.
Track shipments and proactively communicate shipment status updates to customers and internal stakeholders.
Ensure timely receipt and processing of carrier documentation, invoices, and related transportation records.
Identify transportation service issues and recommend corrective actions to management to improve carrier performance and customer satisfaction.
Provide cross-functional support through collaboration and cross-training with other Logistics Specialists to ensure continuous customer coverage and service.

Work Environment

Fast-paced transportation and logistics environment.
Frequent interaction with customers, carriers, and internal operations teams via phone, email, and transportation management systems.
Primarily office-based work requiring extended periods of computer use.
Team-oriented environment with a focus on customer service and operational excellence.

Days and Shift Information

Schedule to be determined based on business and customer requirements.
May require flexibility to support customer operations during peak periods or coverage needs.

Education

Experience

Minimum of 1 year of related logistics, transportation, supply chain, or customer service experience.
Customer Services experience required
Experience working in a transportation or logistics environment preferred.
Proficiency in Microsoft Outlook, Word, and Excel.
Strong computer and data-entry skills with the ability to manage multiple tasks simultaneously.

Personality Traits

Benefits/Perks

$45k-50k
Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
Medical, Dental, Vision, Life Insurance, Disability
Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.

See also