London Car Services Manager

The success of a government project can depend on secure, timely shipments and our Logistics team always deliver the goods. From dedicated drivers to King's Messengers, they've delivered to over 250 destinations worldwide, moving over a million kilograms of freight annually across land, air, and sea. Now, you've got the opportunity to join them.

Delivering globally.

Dispatching each shipment with care.

Seeing your impact go further.

It all matters.

Support the teams of couriers and messengers that keep the UK safe and secure

When you join us in this important role you’ll take the lead on the day-to-day organisation of our London Car Service, managing and processing bookings and requests, allocating drivers and vehicles, and working with the finance team to ensure that timings are recorded accurately. Taking responsibility for you and your team’s training and development, and defining roles, recruiting suitable personnel, managing performance and coaching your less experienced colleagues, whilst responding efficiently, discreetly and professionally to all the communications you receive.

Prioritising, annotating, flagging and forwarding correspondence that comes into the office, and responding quickly to your customers’ requests, you’ll ensure scheduled maintenance work is carried out to the fleet’s vehicles, daily check sheets are completed, and ad hoc work is handled correctly. We’ll also expect you to make sure the members of your team keep their professional qualifications up to date, maintain productive relationships with all the stakeholders you work with, and hold regular team meetings to address any issues that impact on you and your colleagues’ responsibilities.

Use all your skills of discretion and diplomacy as you support our global mission

To be a success in this significant and busy role you must be highly organised, possess strong line management experience within a time critical and high-pressure environment, and be a clear and confident communicator. With well developed judgement, tact and diplomatic skills, and able to handle sensitive information with discretion and confidentiality, you should also be capable of maintaining the confidence of your colleagues at all levels of our organisation. It’s important that you have previous experience of fleet resource scheduling and the planning skills to maximise utilisation, while an understanding of London and the UK’s road network, and airside and freight forwarding operations would be desirable.

It goes without saying that excellent customer service and team leadership skills area essential, and if you don’t already hold it, you must be prepared to gain DV level security clearance. A highly proficient user of Microsoft Office and SharePoint, you’ll be at an advantage if you hold Lean Six-Sigma Yellow Belt certification and possess some knowledge and understanding of the structure and key personnel within FCDO and FCDO Services. Candidates should also be aware that while working with Ministerial Private Offices, the King’s Messengers and a number of other high profile customers, we’ll expect you to be available for out of hours calls and requests.

Discover the support you need to grow your career further

But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

We are looking for people with:

• Highly organised, with previous line management experience within a time critical and high-pressured environment.
• Clear and concise communication skills – written and verbal to be able to communicate with colleagues at all levels.
• Good judgement, tact and diplomatic skills – ability to deliver difficult messages and maintain the confidence of colleagues at all levels, handling sensitive information with discretion and confidentiality.
• Previous experience with fleet resource scheduling and efficient planning skills to maximise utilisation.
• Excellent customer service skills.
• Strong team leadership skills.
• Able to work effectively as a team.
• Ability and willingness to undertake out of hours work.
• Proficiency with Microsoft Office and SharePoint.

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Communicating and Influencing

We'll assess you against these technical skills during the selection process:

• Highly organised, with previous line management experience within a time critical and high-pressured environment
• Clear and concise communication skills – written and verbal to be able to communicate with colleagues at all levels
• Previous experience with fleet resource scheduling and efficient planning skills to maximise utilisation
• Proficiency with Microsoft Office and SharePoint
• Strong team leadership skills

We only ask for evidence of these technical skills on your application form:

• Highly organised, with previous line management experience within a time critical and high-pressured environment
• Clear and concise communication skills – written and verbal to be able to communicate with colleagues at all levels
• Previous experience with fleet resource scheduling and efficient planning skills to maximise utilisation
• Proficiency with Microsoft Office and SharePoint

• Learning and development tailored to your role.
• Annual leave starting at 25 days.
• A culture encouraging inclusion and diversity.
• A Civil Service pension.
• Free shuttle bus available between central Milton Keynes and Hanslope Park

Job contact :

• Name : Fcdoservices.recruitment@fcdo.gov.uk
• Email : Fcdoservices.recruitment@fcdo.gov.uk

Recruitment team

• Email : Fcdoservices.recruitment@fcdo.gov.uk

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