Loss Prevention Specialist II

Overview of Role:

Responsible for the collection of delinquent, negative, and fraudulent accounts in a professional manner, while protecting the Credit Union's assets and attempting to serve the members' best interest, whenever possible.

• Reviews collections and charge-off reports to verify status of collections and balances outstanding
• Evaluates, recommends and implements the disposition of delinquent, negative and fraudulent accounts
• Analyzes members' financial status, credit and assets evaluation to determine collection strategies and then recommends and implements them.
• Responsible for management and placement of collateral for repossession. Prepares the documentation to clear collateral for sale, prepare collateral for requisitioning of expense checks, paying and documenting expenses.
• Completes associated administrative duties such as processing payments, handling GAP and warranty and debt protection claims, liquidating collateral and applying proceeds and collecting deficiency balances, preparing documentation and performing skip-tracing duties as required.
• Provides next level service when responding to the needs of members (current, potential and internal) and always representing the Credit Union in a courteous, professional and positive manner.

We may be a great fit for you if you are:

• Organized
• Detail oriented
• Committed to exceptional service
• Strong in oral and written communication skills
• Able to handle challenging conversations and help members through difficult financial situations
• Comfortable working with people at all levels of an organization and building teamwork
• A strong influencer, with ability to overcome member objections or concerns and get results
• Effective in applying critical thinking and problem-solving skills to meet team and member needs
• Able to demonstrate initiative, commitment to continuous learning, and the ability to adapt to changing demands and requirements
• Comfortable working in a fast-paced environment with frequent interruptions, occasional short deadlines, and stressful situations
• Able to handle sensitive and confidential information and ensure privacy; and computer literacy (Google Applications and Microsoft Office)