Loss Prevention Supervisor
Posted
Description
Job Description
The Loss Prevention Supervisor is responsible for supporting the daily safety, security, and loss prevention operations at Hyatt Regency Indianapolis. This position provides hands-on supervision of Loss Prevention colleagues while ensuring the safety and well-being of guests, colleagues, visitors, and hotel property.
The Loss Prevention Supervisor plays a critical role in minimizing risk and protecting hotel assets through proactive safety inspections, incident investigation, accurate documentation, and timely reporting of accidents, injuries, property damage, and other potential liability concerns. This position works closely with hotel leadership, Human Resources, and other departments to ensure incidents are appropriately addressed, documented, and communicated in accordance with hotel procedures.
The ideal candidate demonstrates sound judgment, exceptional attention to detail, strong communication skills, and a commitment to delivering compassionate and professional guest service. This role requires the ability to remain calm under pressure, lead by example, and balance safety and security responsibilities with Hyatt's purpose of caring for people so they can be their best.
Compensation and Benefits
Full-time colleagues are eligible for benefits in accordance with applicable plan terms, which may include:
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Competitive hourly wage
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Medical, dental, and vision insurance
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Company-paid life insurance
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Short-term and long-term disability insurance
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Critical illness and accident insurance options
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401(k) retirement savings plan with company match
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Paid time off (PTO)
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Colleague meal program
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Complimentary hotel room opportunities and colleague hotel discounts
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Opportunities for professional development and career advancement within Hyatt
Responsibilities
Loss Prevention & Risk Management
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Conduct regular patrols and inspections of guest areas, public spaces, back-of-house areas, and hotel grounds to identify potential safety hazards, security concerns, and property risks.
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Identify and report unsafe conditions, damaged equipment, suspicious activity, and other potential liabilities.
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Assist in implementing preventative measures to reduce accidents, injuries, theft, property damage, and other losses.
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Monitor security cameras, alarm systems, access controls, and other security equipment to identify and respond to potential concerns.
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Support hotel loss prevention initiatives and promote awareness of safety and security procedures among colleagues.
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Partner with hotel leadership and operational departments to address identified risks and ensure appropriate follow-up.
Incident Investigation, Documentation & Reporting
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Respond promptly to guest and colleague accidents, injuries, disturbances, property damage, theft, and other security-related incidents.
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Conduct initial incident investigations, including gathering factual information, obtaining witness statements, reviewing available surveillance footage, and documenting relevant circumstances.
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Prepare thorough, accurate, objective, and timely incident reports in accordance with hotel policies and established reporting procedures.
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Ensure documentation includes relevant dates, times, locations, individuals involved, witness information, photographs, and other supporting materials when appropriate.
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Preserve relevant surveillance footage, photographs, statements, and other evidence in accordance with hotel procedures and applicable retention requirements.
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Communicate incidents involving potential insurance claims, workers' compensation, guest injuries, property damage, or other liability concerns to Human Resources and designated hotel leadership promptly.
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Assist with documentation and information gathering for insurance claims, workers' compensation matters, and risk management inquiries as directed.
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Maintain accurate and confidential records of incidents, investigations, lost and found items, and other departmental activities.
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Ensure incident documentation is factual, complete, and free from unsupported assumptions or conclusions regarding fault or liability.
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Follow established procedures for handling sensitive information and protecting the confidentiality of guests and colleagues.
Guest Service & Security Operations
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Maintain a visible, professional, and approachable presence throughout the hotel.
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Provide courteous and compassionate assistance to guests, colleagues, and visitors while maintaining a safe and welcoming environment.
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Respond to guest concerns, disturbances, and security-related requests promptly and professionally.
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Utilize effective communication, conflict resolution, and de-escalation techniques when addressing challenging situations.
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Assist guests with lost and found inquiries, directions, and other security-related needs.
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Enforce hotel policies and property access procedures consistently, respectfully, and in accordance with applicable laws.
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Coordinate with local law enforcement, emergency medical personnel, and other emergency responders when necessary.
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Support hotel operations during conventions, special events, high-occupancy periods, and other activities requiring additional security coverage.
Colleague Supervision & Development
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Provide daily direction, guidance, and support to Loss Prevention colleagues during assigned shifts.
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Lead by example by consistently demonstrating Hyatt service standards, professionalism, accountability, and care.
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Assist with training and onboarding new Loss Prevention colleagues.
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Provide in-the-moment coaching and guidance regarding patrol procedures, incident response, documentation, guest service, and departmental expectations.
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Monitor completion of assigned patrols, reports, inspections, and other departmental responsibilities.
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Assist with shift assignments, break coverage, and daily staffing coordination based on operational needs.
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Review incident reports and departmental documentation for accuracy, completeness, and appropriate follow-up.
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Document and communicate performance, attendance, conduct, or operational concerns to hotel leadership for appropriate follow-up.
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Promote a positive, collaborative, and service-focused work environment.
Emergency Response & Safety
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Respond promptly and appropriately to medical emergencies, fire alarms, evacuations, disturbances, and other emergency situations.
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Provide initial emergency assistance within the scope of training and established hotel procedures.
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Assist with emergency evacuations, guest accountability, and coordination with emergency responders as directed.
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Maintain familiarity with hotel emergency response procedures, evacuation routes, fire safety systems, and emergency equipment.
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Assist with safety inspections, emergency preparedness activities, and departmental training.
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Report and document emergency incidents accurately and communicate relevant information to appropriate hotel leadership.
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Follow all established safety procedures, including proper use of personal protective equipment and applicable OSHA requirements.
Communication & Collaboration
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Partner with Human Resources, Front Office, Housekeeping, Engineering, Food & Beverage, Events, and other departments to support hotel safety and loss prevention efforts.
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Communicate safety hazards, security concerns, maintenance issues, and operational priorities promptly and accurately.
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Maintain accurate shift logs and communicate outstanding incidents, concerns, and follow-up items to incoming shifts and hotel leadership.
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Assist with safety meetings, training initiatives, and loss prevention projects as assigned.
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Maintain professional working relationships with colleagues, guests, emergency responders, and outside agencies.
Qualifications
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High school diploma or equivalent required; additional education in Criminal Justice, Security Management, Hospitality, or a related field preferred.
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Two or more years of security, loss prevention, public safety, or related experience preferred.
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Previous supervisory, lead, training, or leadership experience preferred.
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Experience in hotel security, hospitality, or a high-volume public environment preferred.
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Strong written communication skills with the ability to prepare detailed, accurate, and objective incident reports.
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Strong attention to detail and ability to maintain organized and confidential records.
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Knowledge of security procedures, loss prevention practices, incident investigation, and emergency response.
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Strong interpersonal and customer service skills with the ability to interact professionally with guests and colleagues.
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Ability to remain calm, exercise sound judgment, and respond appropriately during emergencies and challenging situations.
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Ability to provide clear direction, coaching, and support to colleagues.
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Basic computer proficiency, including Microsoft Office applications, electronic reporting systems, and security monitoring technology.
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CPR, First Aid, and AED certification preferred or willingness to obtain certification as required by hotel policy.
Physical Requirements
The physical requirements below are representative of those necessary to perform the essential functions of this position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential job functions.
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Ability to stand, walk, and patrol the property for extended periods throughout the shift.
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Ability to move throughout guest rooms, public areas, stairwells, parking facilities, and back-of-house areas as needed.
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Ability to frequently bend, reach, stoop, kneel, and perform other physical movements associated with security and loss prevention operations.
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Ability to lift, carry, push, or pull up to 50 pounds as needed.
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Ability to respond promptly to emergency situations and assist with evacuations within the scope of training and established procedures.
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Ability to work in varying environmental conditions, including outdoor weather, stairwells, and operational areas of the hotel.
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Ability to safely operate security equipment and utilize required personal protective equipment.
Additional Information
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Open availability required, including mornings, evenings, overnight shifts, weekends, and holidays based on business needs.
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This is a hands-on supervisory position requiring active participation in daily Loss Prevention and Security operations.
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Must maintain professional appearance and grooming standards in accordance with Hyatt policies.
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Must maintain confidentiality of guest, colleague, financial, security, and hotel information.
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Must complete all required Hyatt, hotel, and departmental training programs.
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Must follow established procedures for reporting incidents, preserving evidence, and communicating potential liability concerns to designated hotel leadership.
Employment Statements
At-Will Employment: Employment with Hyatt Regency Indianapolis is at will. Either the colleague or the employer may end the employment relationship at any time, with or without cause or notice, subject to applicable law.
Equal Employment Opportunity & Accommodation: Hyatt Regency Indianapolis is an Equal Opportunity Employer. Employment decisions are made without unlawful discrimination based on any characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available to qualified applicants and colleagues with disabilities to support the application process and performance of essential job functions.
Training & Compliance: Colleagues must complete all training required for their position, which may include workplace safety, harassment prevention, emergency response, security procedures, incident reporting, privacy, and other departmental training as applicable.
Background Checks: Where applicable to the position, employment may be contingent upon successful completion of a background check conducted in accordance with applicable law and hotel policy.
Join Hyatt Regency Indianapolis and become part of a team dedicated to protecting our guests, colleagues, and property while delivering exceptional hospitality. As a Loss Prevention Supervisor, you will play an important role in promoting workplace safety, reducing risk, supporting colleagues, and ensuring that every guest feels welcomed, valued, and secure throughout their stay.