Lounge Attendant – Al Maha Services
Job Purpose:
Promote and sell Al Maha Services and lounges to walk-in customers, create bookings based on
online/email requests and answer customer enquiries to achieve the assigned revenue targets within
prescribed time frames. Assist the corporate sales team in order to achieve revenue targets and deliver
exceptional service to our customers inside and outside Qatar Airways along with efficient handling of day to
day sales-related activities following the standard procedures.
Operations:
▪ Promote and sell Al Maha Services and lounges to walk-in customers to drive sales growth and meet sales
targets.
▪ Respond to customers’ phone/email enquiries in a timely manner and generate sales from those enquiries.
▪ Seek opportunities to upsell higher value Al Maha Services and add-on products to increase value and
profitability per customer.
▪ Check-in customers to lounge/s and manage lounge capacity appropriately to ensure the customer
experience is optimized.
▪ Support corporate sales team and assist with client and event bookings.
▪ Support Management with administrative, sales and marketing activities and reports related to Sales
Department.
▪ Understand industry trends, identify business opportunities and assist customers with their lounge and
meet & assist services needs.
▪ Service existing bookings, obtain new bookings and suggest process improvements, new products and
service features to sales team.
▪ Participate in daily operations in lounges, back office and touchpoints as per Standard Operating
Procedures [SOP] relevant to unit in which assigned.
▪ Ensure billing, cash/POS handling shift closing and handover procedures are followed at all times.
▪ Ensure visual appearance of work and lounge areas is of the highest standard by regular monitoring.
▪ Ensure compliance with corporate and department policies, procedures and standard operating
procedures, E-docs and eLearning’s (Mandatory and otherwise) are always up-to-date. Perform other
department duties related to his/her position as directed by the Head of the Department.
▪ Perform other department duties related to his / her position as directed by the Head of the Department
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community