Lounge Manager

Working pattern: 5 Days Out Of 7 | 40 Hours Per Week
Salary: £32,000 - £34,000 per year (£15.38 - £16.35 per hour)
Job ID: 7597
What you’ll be doing…
As a Lounge Manager, you will lead the day-to-day operations of a premium lounge environment, ensuring an exceptional experience for every guest. You will be responsible for managing the team, maintaining service excellence, and driving high standards across all aspects of the lounge.

Oversee the smooth and efficient operation of the lounge, ensuring a premium guest experience
Lead, motivate, and support a team of lounge hosts and service staff
Manage staffing, rotas, and performance to maintain operational efficiency
Ensure all food, beverage, and service areas are consistently presented to a high standard
Liaise with suppliers and partners to ensure stock levels and quality are maintained
Monitor and respond to guest feedback, proactively resolving any issues
Ensure compliance with Health & Safety, Food Hygiene, and company policies
Drive continuous improvement in service delivery and team engagement

What can you bring?

Proven experience in a supervisory or management role in hospitality or premium service environments
Strong leadership and people management skills
Passion for delivering high-quality customer experiences
Excellent communication, organisational, and problem-solving abilities
Knowledge of food hygiene and safety regulations
Flexibility to work varying shifts, including weekends and evenings