Lounge Server - PT

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Lounge Server sells and serves food & beverages in safe and efficient compliance with proper food handling and serving techniques, alcohol awareness and service, policies, procedures, brand standards, and federal, state and local regulations. Processes guest bills and payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Set up tables and ensure cleanliness of linen, silverware, and glassware. Clean tables including removal of and proper placement of soiled wares and trash.

• Know the menu and be able to explain major ingredients and preparation methods.

• Greet guests, take orders and serve following policies, procedures, brand standards alcohol awareness and federal, state and local serving regulations.

• Immediately notify management of incidents involving possible excessive alcohol consumption or an impaired condition.

• Follow proper guest check and payment policies and procedures.

• Follow all cash handling responsibilities according to policies and procedures.

• Report all tips in compliance with company policy and IRS regulations.

• Prepare station prior to opening, keep station neat and clean while serving guests, and clean station at end of shift.

• Complete assigned sidework and related cleaning duties.

• On time and at work when scheduled, and in proper uniform.

• Attend department meetings as scheduled.

• Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.

• Report any incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.

• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.

• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

• Any other tasks / duties as requested by management.