Low Voltage Maintenance Technician

DESCRIPTION

The Level I Service & Support Technician is an entry-level role responsible for assisting with the installation, service, and maintenance of integrated security and control systems. This position works under the direction of a lead technician to support the deployment, service, and maintenance of CCTV, access control, intercom, video visitation, duress, and other related systems.

RESPONSIBILITIES

· Assist with the installation, routing, and termination of wiring and cabling through conduit, walls, and ceilings

· Measure, cut, bend, and install conduit using proper techniques, including bending, threading, and fitting

· Mount and secure security equipment, including cameras and access control devices

· Support the installation and integration of security systems under the direction of a lead technician

· Perform basic testing and troubleshooting of CCTV, access control, intercom, video visitation, and duress systems

· Read and interpret technical drawings and schematics with guidance from senior technicians

· Apply basic electrical, electronic, and mechanical principles to identify equipment malfunctions

· Assist in completing service and maintenance tasks to minimize emergency calls and reduce repeat service visits

· Follow all safety procedures and maintain a clean, organized work environment

· Demonstrate a strong work ethic, attention to detail, and commitment to safety standards

· Maintain the standards, culture, and values of CML Security

· Perform other duties as assigned by supervisor or lead technician

QUALIFICATIONS & SKILLS

· High school diploma or GED required

· 1 year of related experience in low voltage, electrical, or IT field service preferred

· Basic understanding of CCTV, access control, intercom, and related security systems

· Foundational knowledge of computer networking concepts, including LAN/WAN, IP addressing, and DNS

· Familiarity with conduit installation methods and cable management practices

· Working knowledge of basic hand and power tools used in installation environments

· Basic understanding of mechanical lock systems, including cylindrical, mortise, and rim locks, as well as motorized and manual detention equipment and sliding door systems

· Ability to perform basic troubleshooting and follow technical instructions

· Strong communication and teamwork skills

· Basic computer proficiency

· OSHA-10 certification required (or ability to obtain upon hire)

SUPERVISION

This position reports directly to the Service & Support Field Supervisor and works under the day-to-day direction of a lead technician. The role provides field support by assisting with installations, service, maintenance, and basic troubleshooting while gaining hands-on experience and following established procedures and supervision.

WORK ENVIRONMENT

The SSD Level I Technician works in a variety of environments, including active construction sites, secure facilities, and correctional/detention facilities with strict security protocols. Travel to job sites is required, including local, overnight, and extended travel assignments (multiple days or weeks at a time) as needed and requires use of a dependable personal vehicle capable of safely transporting ladders, tools, and service-related equipment to and from job sites.

PHYSICAL REQUIREMENTS

· Ability to lift, carry, and move tools, materials, and equipment, including items weighing up to 50 pounds.

· Ability to stand, walk, bend, kneel, crouch, reach, and climb as needed to perform installation, service, and inspection activities.

· Ability to work from ladders, lifts, and in elevated or confined spaces as required by job site conditions.

· Ability to use hands and fingers for handling tools, wiring, and small components, and to maintain visual acuity sufficient to read blueprints, labels, and diagnostic information.

· Ability to work safely in a variety of environments, including construction sites, secure facilities, and correctional or detention settings, and to wear required personal protective equipment.

· Ability to travel to assigned job sites and safely transport necessary tools, materials, and equipment as required for the position.