Lower Sioux Lodge Front Desk A

ESSENTIAL JOB FUNCTIONS

• Assist all guests in a friendly, courteous manner.
• Provide information to guests regarding hotel policies, services and amenities.
• Provide information to guests regarding the local area (e.g. directions, places to eat, etc.).
• Sell rooms to walk-in guests.
• Receive reservation requests by telephone or letter, and accept or reject such requests.
• Enter and/or change reservation information in computer system.
• Create reservations for group blocks.
• Deliver express checkout folios.
• Accept all inbound calls, and handle guest messages.
• Identify calls and direct to appropriate persons.
• Perform PBX duties as needed.
• Post charges to guest accounts.
• Process payments from guests.
• Inform housekeeping department regarding room status/availability.
• Clean front office area.
• Maintain and submit required records and reports.
• Maintain confidential nature of matters pertaining to company records and policies.
• Maintain daily logs.
• Adhere to hotel security and safety policies and procedures.
• Uphold department standards.
• Balance shift work and cash drawers.
• Complete training program and pass quarterly certification.
• Maintain a friendly, courteous demeanor at all times.
• Perform other duties and responsibilities as assigned.