Loyalty and Retention Sales
VIP Specialist — Loyalty & Retention Sales
Genesis Management · Polanco / On-site ·
WEEKDAYS ONLY: Mon–Fri, 7:00 AM–4:00 PM (8:00 AM–5:00 PM after the U.S. time change)
You won't be cold-calling strangers. You'll be calling existing customers who are fans of the company
We're a venture-backed fintech BPO processing small-dollar consumer loans. The VIP program is where our best customers live, and the Professional Agent is the reason they come back,
High volume, real conversations, and a bonus that tracks exactly what you produce.
WHAT YOU'LL OWN
- Dial existing clients daily — Calls that turn into renewals, up-sells, and cross-sells
- Close new applications from customers with whom you have built rapport
- Underwrite repeat applications against the company risk policy — you don't just sell it, you know it qualifies
- Run outbound promos across softphone, email, and SMS
- Keep every account clean: accurate notes, updated records, zero loose ends
- Hold outstanding QA scores while you hit your numbers
- Bring what you hear on the phone back to the team — customer trends, product friction, ideas that make the next call easier
WHAT YOU NEED
- Advanced English (B2+/C1) — every call is in English
- 1–3 years in inside sales, call center, or retail sales (inside sales weighted heaviest)
- Solid computer and English typing skills; comfortable in MS Office and a CRM
- Excellent on the phone: persuasive, professional, and able to listen
- Able to run multiple tools without dropping the conversation
WHO THRIVES HERE
- Tenacious — a "no" doesn't slow you down
- Goal-oriented with a real sense of success; you know your numbers daily
- Coachable — you take feedback and apply it to become better
- Self-starter who doesn't need to be chased
- Adaptable — If business changes, and you move with it
NICE TO HAVE
- Zendesk or a similar ticketing experience
- Prior lending, collections, or financial services background
WHAT WE OFFER
- - Base salary 19,100 per month + monthly production bonus- Legally mandated benefits + above-statutory:food vouchers
- - Paid training from day one
- - Real growth — we promote from this team
OUR VALUES
Driven · Innovative · Resilient · Enthusiastic · Commited · Teamwork
We invest in professional development, learn from each other, and make a point of celebrating the win