Loyalty Manager

Loyalty Manager

BENEFITS:

· Health Insurance

· 401(K) Matching

· Paid Time Off

· Disability Insurance

· Opportunities for Advancement

Position Overview

We are looking for a data-driven Loyalty Manager to own the daily operations and growth of our customer rewards program. In this role, you will

analyze customer behavior, execute targeted retention campaigns, and optimize member perks to increase Customer Lifetime Value (CLV)

. You will sit between marketing and product, turning customer insights into strategic rewards that drive brand advocacy.

Key Responsibilities

• Program Operations: Manage daily execution, reward catalogs, and rules of the loyalty program.
• Campaign Execution: Launch targeted promotions, lifecycle emails, and exclusive perks to member segments.
• Data Analysis: Track critical KPIs including retention rate, repeat purchase rate, and reward redemption.
• Cross-Functional Collaboration: Partner with Tech, Product, and Support teams to fix bugs and improve user UX.
• Vendor Management: Act as the main point of contact for external loyalty platforms and software agencies.