Loyalty Manager
Posted Updated
Role overview
We are currently looking for a Loyalty Manager to join our supportive and friendly team, representing our wide range of new and used vehicles. As a Loyalty Manager, you will play a key role in driving customer retention by proactively managing finance renewals, identifying opportunities to retain existing customers, and delivering an outstanding customer experience throughout the ownership journey.
Working closely with the Sales Management team, you will build strong relationships with customers approaching the end of their finance agreement, helping them explore their options while ensuring a seamless and professional renewal process. Your ability to engage with customers, identify opportunities, and maintain accurate records will contribute directly to the retailer's sales performance and customer loyalty.
Key Responsibilities
We are currently looking for a Loyalty Manager to join our supportive and friendly team, representing our wide range of new and used vehicles. As a Loyalty Manager, you will play a key role in driving customer retention by proactively managing finance renewals, identifying opportunities to retain existing customers, and delivering an outstanding customer experience throughout the ownership journey.
Working closely with the Sales Management team, you will build strong relationships with customers approaching the end of their finance agreement, helping them explore their options while ensuring a seamless and professional renewal process. Your ability to engage with customers, identify opportunities, and maintain accurate records will contribute directly to the retailer's sales performance and customer loyalty.
Key Responsibilities