Loyalty Team Member - BDC
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Principle Automotive - Volkswagen of Grapevine
Loyalty Team Member
Who You Are
Principle Auto is looking for an exceptional Loyalty Team Member to join our rapidly growing dealerships. You are highly motivated, think quickly, and have the ability to complete tasks and projects with little to no supervision. You are dedicated to a high level of customer service over the phone and in person. You take personal responsibility with each client and their requests and are skilled in taking care of particular clients. Your verbal and written communication skills are refined and clear.
Who We Are
Our Purpose: Helping people move through life in a meaningful way.
Our Niche: Providing exceptional service as a trusted and caring friend.
Simply put, we desire to change the automotive industry. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey. We do this by hiring the Greatest People who foster our unique culture of giving exceptional care for our guests. We are DRIVEN by our Values.
DRIVEN by our Values
Dedicated - Dedicated to customer satisfaction and your growth—our customers are at the heart of everything we do, and we are equally committed to your success by providing opportunities for learning and advancement.
Results Oriented - Results-Oriented in everything we do—we don’t just aim for success; we achieve it, recognizing and celebrating the real impact of your contributions.
Innovative - Innovative in solutions and services—embracing new ideas, technology, and continuous improvement to keep us ahead while fostering an environment that encourages fresh perspectives and forward-thinking solutions.
Values Centered - Values-Centered in our approach—integrity, ethics, and principles guide every decision, creating a culture of trust, respect, and inclusion where you feel valued.
Enthusiastic - Enthusiastic in delivering excellence—bringing passion, joy, and commitment to every experience while ensuring that your work is meaningful, fulfilling, and contributes to our collective success.
Nurturing - Nurturing long-term relationships and careers—because success is about building for the future, we invest in our Customers, OEM Partners, Vendors, Communities and our Associates, helping you grow beyond just a job into a lasting career.
Responsibilities of the Loyalty Team Member:
- 60 to 100 Incoming/Outgoing calls per day.
- Set up appointments for clients.
- Maintain constant follow-ups with potential clients through emails and texts.
- Be prepared to answer/research customers' questions.
- Provide a high level of excellent customer service.
- Ability to de-escalate situations.
- Other responsibilities as given.
Qualifications of the Loyalty Team Member:
- Previous dealership experience is strongly preferred
- 2+ Years of Call Center Customer Service or Sales experience required.
- Must be proficient in English with excellent written and verbal communication skills.
- Bilingual in Spanish is a PLUS!
- Internet sales experience is a PLUS!
- Professional personal appearance.
- Ability to work comfortably with the public.
- Ability to provide concierge service to our clients.
- Valid state issued Driver License and a clean driving record.
- Required to pass a drug test and a background check.