旅客服務督察

Responsibilities

• Responsible for the smooth handling of daily operations

• Perform boarding gate/arrival duties, and assist tight connection passengers and protect passengers in the event of miss connection

• Closely monitor the passenger flow at check-in counter and counter setting checking

• Provide On Job Training and counseling to staff

• Perform staff grooming

• Conduct briefings and debriefings to Passenger Services Officer / Service Leader

• Monitor staff job performance, upkeep and maintain staff morale

• Handle passenger’s complaint

Requirements

• HKCEE / HKDSE or above

• Minimum 3 years experience and including 1 year at supervisory level in relevant field

• Fluent in English & Cantonese and ability to communicate in Putonghua, other language is a preference

• Independent personality with excellent and leadership skill