旅客服務領隊

Responsibilities

• Accountable for carrying out and assist the Passenger Services Supervisor in monitoring the Passenger Services team and ensuring quality customer services is provided

• Provide passenger reception and check-in services to our clients and assist junior officers

• Assist supervisors in ensuring tidiness of counter areas and smooth operations

• Supervise check-in service at check-in counter / in-town check-in counter / transfer desk counter / Skypier counter

• Assist counter supervisors in ensuring all Passenger Services Officers comply with new handling requirements of customer airlines if any

Requirements

• HKCEE / HKDSE or above

• Good command of both written & spoken in English and Chinese, including Mandarin

• Minimum 2 years relevant experience and able to work independently

• Acquired two or above check-in system skills is preferable

• Mature with good interpersonal skills, and be dedicated to providing high levels of customer service